Sales/Account Handler Apprentice

Excel is an established family business that has grown to become the leading UK supplier of internal and external lining materials to the “Offsite and Modern Methods of Construction” sector. They are now looking to recruit a Sales/Account Handler apprentice to assist their busy office.

Requirements

• GCSE in: Maths and English (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Gain a 360-degree experience in manufacturing, sales and accounts administration.
• Sage 200 Business software
• Microsoft Office Suite software
• Sales order processing
• Key customer account service administration system
• Customer relationship management
• Market intelligence
• Sales ledger routines
• Purchase order processing
• Key supplier compliance administration systems
• Purchase ledger routines
• Sage stock administration
• Production planning administration - the systems for capacity planning
• Post, scanning, clerical tasks and office administration

Benefits

• Wage: £16,640 for your first year, then could increase depending on your age (National Minimum Wage rate for apprentices)
• Opportunity of full-time employment upon completion of the apprenticeship.

Application Process

• This is an apprenticeship. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
• Training Course: Business administrator (level 3)
• Training Provider: MCARTHUR DEAN TRAINING LIMITED
• Course Contents:
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• Training Schedule:
  • Business Administration Level 3 Apprenticeship Standard:
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Whilst in the workplace, apprentices will also receive any additional training, support and guidance required from their dedicated tutor
  • Attending weekly classes to achieve the Standard
  • Level 3 Business Administration qualification