EOS IT Solutions
Salesforce Administrator
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Salesforce Functional Administrator
Location: [Insert details if location-specific] Reporting to: Head of Revenue or equivalent Employment Type: [Permanent/Contract – insert if provided – typically permanent for this role]
About EOS
At EOS, we build a high-performing, values-driven organisation where employees are empowered to do their best work. We prioritise clarity, accountability, and continuous improvement, leveraging technology such as Salesforce to support operational efficiency and customer success.
The Role
The Salesforce Functional Administrator ensures the platform supports critical business functions while working closely with teams across Sales, Customer Success, Marketing, and Operations. This hands-on role focuses on:
- Configuration and optimisation of Salesforce to align with business processes.
- User enablement and adoption through training and support.
- Translation of requirements into functional, user-friendly solutions.
This is not a heavy development role—proficiency in set-ups, flows, and formulae is key.
Key Accountabilities
- Ownership & Alignment
- Ensure Salesforce supports business objectives while acting as the primary functional owner.
- Configuration & Maintenance
- Design, develop, and maintain Salesforce features, including:
- Objects, fields, page layouts, and workflows.
- Flows, validation rules, reports, and dashboards.
- Uphold data quality standards and optimise system performance.
- Design, develop, and maintain Salesforce features, including:
- User Support & Adoption
- Provide ongoing training, troubleshooting, and guidance to stimulate user adoption.
- liaise with non-technical teams to gather and translate requirements into scalable configurations.
- Collaboration & innovation
- Partner with technical teams, vendors, and developers for advanced solutions or integrations.
- Identify opportunities for improvement and improvements to platform adoption.
- Process & Documentation
- Maintain clear records of all configurations, workflows, and best practices.
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What We’re Looking For
- Experience :
- Minimum of 2 years as a Salesforce Administrator with a strong functional orientation (administration-focused, not exclusively development-driven).
- End-to-end process expertise, particularly in sales operations, revenue operations, or customer success.
- Skills & Attributes :
- Competency in building, running, and refining reports, dashboards, and analytics for business users.
- Clear communication and facilitation skills to work with non-technical stakeholders.
- Strong ability to organise, simplify, and document processes to improve usability.
- Preference for Salesforce Administrator certification (though not mandatory).
- Mindset :
- Commitment to a structured, detail-oriented approach driven by a culture of continuous improvement.
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What Success Looks Like
- Efficient operations: Salesforce seamlessly reflects business processes so teams feel supported and confident in usage.
- User trust & adoption: Everyone from Sales to Customer Success uses Salesforce effectively and without friction.
- Satisfaction & efficiency: Requirements are implemented with clarity and speed, and minimal rework occurs.
- Strong reporting & quality: Data is accurate and insights actionable; platform evolves to support growth.
Why Join EOS?
- Purpose-driven work: Influence how Salesforce transforms the business.
- Autonomous accountability: Ownership of solutions, aligned with a team culture prioritising excellence.
- Cross-functional exposure: Collaborate with a diverse set of stakeholders, from regional teams to product function.
- Commitment to growth: Empowerment to develop skills, share ideas, and advance your expertise.
Belonging at EOS
EOS fosters a welcoming workplace where diversity of background, identity, and perspective is valued. Our culture prioritises respect, inclusion, and mutual growth. If this role excites you and you can contribute something meaningful, we’d love to see you apply—regardless of whether you check every box.
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