Capgemini
Salesforce Business Analyst - Knutsford, UK
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Job Title: Salesforce Business Analyst
Location: Knutsford, UK
About the Job you are considering:
We are seeking experienced Salesforce Business Analyst with strong expertise in banking domain who will be overseeing the planning, execution, and successful delivery of projects.
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
For Senior Business Analyst where you will play a pivotal role in shaping complex Salesforce led change programmes while acting as a consultative force multiplier for delivery teams
In addition to owning business analysis outcomes across multi team multi vendor environments this role is expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools improving speed, quality and decision making across the change lifecycle
You will operate as a trusted advisor to senior stakeholders partnering with Product Owners, Architects, Engineers, and Change Leads to drive outcomes that are strategically aligned, operationally sound and execution ready.
Your Skills:
Strategic Business Analysis Consulting Leadership
- Lead end to end business analysis across complex Salesforce programmes spanning Sales, Service and Marketing domains in a regulated B2B financial services environment
- Shape solution approaches in close collaboration with Solution Architects, translating business intent into pragmatic, scalable designs
- Provide constructive challenge and advisory input to stakeholders ensuring solutions balance business value delivery, feasibility, risk, and control
- Act as a senior consultant influencing programme direction rather than operating solely in a requirements gathering capacity
Delivery Acceleration Through AI Tooling
- Champion the use of agentic AI and intelligent tooling to accelerate analysis and delivery activities including:
- AI assisted requirements elaboration and refinement
- Automated traceability, impact analysis and documentation
- Intelligent backlog prioritisation and dependency visibility
- Accelerated UAT preparation, defect triage and insights
- Coach and enable delivery teams on practical, governed adoption of AI tools, ensuring productivity gains without compromising risk, data, or regulatory obligations
- Continuously identify opportunities to reduce manual effort, improve flow, and enhance quality through tooling and automation
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Stakeholder Programme Engagement
- Build strong, credible relationships with senior business and technology stakeholders operating with confidence, maturity, and empathy
- Represent the customer and business voice across programme level ceremonies and cross journey forums
- Facilitate complex requirements workshops, sprint demos, Show Tells, and UAT cycles across distributed teams and vendors
- Communicate complex or sensitive information clearly, tailoring messaging to technical and non-technical audiences
Multi Team Agile Delivery
- Operate effectively within Scaled Agile, SCRM, Agile delivery models
- Support:
- High quality user story creation and acceptance criteria
- Backlog refinement and prioritisation across multiple teams
- Dependency identification, sequencing, and mitigation
- Contribute to roadmap definition and alignment supporting cohesive delivery of business outcomes across journeys and platforms
Risk Control Governance
- Take ownership of risk identification and mitigation within the scope of analysis and change
- Ensure requirements, designs, and delivery artefacts align with Barclays control governance and regulatory standards
- Support change embedding through traceability, operational readiness, and change management activities
We are a Disability Confident Employer:
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you):
- You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing, we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
- You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.
- You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
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Why you should consider Capgemini:
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real. | www.capgemini.com
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