Resource On Demand Limited
Salesforce Consultant
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Salesforce Lead Consultant
Location: Remote, United Kingdom
We are recruiting on behalf of our client, a purpose-driven organisation that uses Salesforce technology to help organisations. They are looking for a Salesforce Lead Consultant to play a key role in delivering and supporting their Salesforce-based CRM platform, working closely with customers to design solutions that make a genuine social impact.
This is an exciting opportunity for a Salesforce professional who enjoys a varied role, combining consultancy, solution design, support and training, while working with organisations that are making a real difference across the UK.
The role offers flexible hybrid working, with occasional travel to customer sites and meetings across the UK.
The Role
As Salesforce Lead Consultant, you will work directly with customers to understand their business processes, configure Salesforce solutions to meet their needs, and provide ongoing technical support and training. You will also act as a technical lead within the team, taking ownership of key areas of the platform while helping to shape its future development.
This is a customer-facing role that combines Salesforce administration, consultancy and stakeholder engagement, making it ideal for someone who enjoys building relationships as much as solving technical challenges.
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Key Responsibilities
- Work with customers to analyse business requirements and design Salesforce solutions.
- Configure and implement new Salesforce CRM systems tailored to customer needs.
- Provide second-line technical support, ensuring high levels of customer satisfaction.
- Deliver Salesforce training to both technical and non-technical users.
- Demonstrate the platform to prospective customers.
- Take ownership of designated areas of the product and contribute to ongoing platform improvements.
- Maintain knowledge of new Salesforce releases and identify opportunities to enhance the platform.
- Collaborate closely with product, support, delivery and business development teams.
- Support the ongoing development and day-to-day management of the Salesforce platform.
Skills and Experience Required
- Proven experience administering and configuring Salesforce CRM.
- Salesforce Administrator (ADM201) certification, plus at least one additional Salesforce certification.
- Experience gathering business requirements and translating them into Salesforce solutions.
- Strong Salesforce reporting and database management skills.
- Experience providing technical support to non-technical users.
- Experience delivering user training and promoting user adoption.
- Excellent problem-solving and analytical skills.
- Strong stakeholder management and communication skills.
- Highly organised, with the ability to manage multiple priorities and meet deadlines.
- Experience working within consultancy, customer-facing or implementation environments would be highly desirable.
- An understanding of the homelessness, housing or not-for-profit sector would be beneficial but is not essential.
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What's on Offer
- Competitive salary and benefits package.
- Opportunity to use Salesforce to deliver meaningful social impact.
- Varied role combining consultancy, implementation, support and training.
- Ongoing Salesforce learning and professional development.
- Collaborative and supportive team environment.
- Flexible hybrid working with occasional UK travel.
Apply Now
If you are interested in this opportunity, please email your CV to marketing@resourceondemand.com, confirming your availability and eligibility to work in the UK.
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