Cognizant
Salesforce OMS Team Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salesforce OMS Team Lead
Role Summary
The Salesforce OMS Technical Lead is accountable for the detailed technical design, build quality, and delivery governance of Salesforce Order Management implementations. Building on strong hands-on OMS development expertise, the role leads technical design, integration approach, and technical decision-making across complex retail and eCommerce order lifecycles, while mentoring developers and ensuring alignment to Salesforce best practices and enterprise architecture standards.
Key Responsibilities
Salesforce OMS Technical Ownership
- Own the technical design and implementation of Salesforce OMS capabilities, including order lifecycle management, fulfilment orchestration, inventory visibility, returns, cancellations, and exception handling.
- Translate business and operational requirements into scalable, configuration-first OMS solutions, introducing Apex or custom extensions only where platform limits are reached.
- Act as the technical authority for Salesforce OMS across the programme, approving design patterns, customisation decisions, and data models.
Architecture & Integration Leadership
- Define and govern API-led and event-driven integrations between Salesforce OMS and upstream/downstream systems including Commerce, ERP, WMS, payment platforms, and inventory services.
- Lead the use of OMS-specific capabilities such as Order Summary integration, payment flows, fulfilment routing, and OCI-based inventory management.
- Ensure integrations meet non-functional requirements for performance, resilience, security, and scalability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Engineering Leadership & Delivery
- Lead and mentor Salesforce OMS developers working with Apex, LWC, Flows, Triggers, and asynchronous processing patterns, ensuring consistent quality and re-use.
- Conduct solution and code reviews, enforce engineering standards, and resolve complex technical blockers.
- Own technical delivery across user stories, ensuring end-to-end completion through build, SIT, UAT, and production deployments.
Agile, DevOps & Environment Governance
- Operate as technical lead within Agile / Scrum multi-squad environments, coordinating dependencies across teams.
- Ensure Salesforce OMS components are fully aligned to CI/CD pipelines, DevOps automation, and release governance.
- Support cutover, hypercare, and transition-to-BAU activities with clear technical handover and documentation.
Required Skills & Experience
Salesforce OMS & Platform Expertise
- 7+ years Salesforce platform experience with strong hands-on Salesforce OMS delivery in retail or eCommerce programmes.
- Deep expertise in Apex, SOQL/SOSL, LWC, Flows, async processing, and OMS data models.
- Proven understanding of order lifecycle, payments, fulfilment, store operations, and OCI-based inventory models.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Integration & Commerce Landscape
- Strong experience integrating OMS with Commerce Cloud, headless commerce front ends, ERP, and WMS platforms.
- Hands-on experience designing REST/SOAP APIs and event-based integrations.
Leadership & Delivery
- Experience leading developers and acting as technical decision authority on Salesforce programmes.
- Strong communication skills, able to explain OMS concepts to both delivery teams and business stakeholders.
- Comfortable operating in complex, high-change retail delivery environments.
Preferred Qualifications
- Salesforce Platform Developer I / II, Admin, or App Builder certifications.
- Experience with composable or headless commerce architectures.
- Exposure to large-scale, multi-market or regulated retail environments.
Outcomes & Measures of Success
- Salesforce OMS solutions delivered on time, with minimal rework and low production defects.
- Stable, scalable OMS platform supporting complex fulfilment and inventory models.
- Reduced manual order intervention through robust orchestration and exception handling.
- Strong development standards, documentation, and smooth transition to BAU operations.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location