Forestry Commission
Salesforce Platform Analyst
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You can be based anywhere in the country from any Forestry England office, and we support hybrid working from home.
Job Summary
At Forestry England the Salesforce Platform Analyst will ensure the Salesforce platform and other Salesforce products, for example Experience Cloud, Marketing Cloud, Service Cloud and Salesforce native apps like Gimbal, Findock, are robust, reliable, perform well and meet business needs. The post holder will be responsible for hands-on administration, maintenance, troubleshooting all CRM Salesforce platforms and services encompassing, storage, connectivity, security, regression testing, version control and service desk triage and resolution.
Job Description
Key responsibilities & accountabilities
- Working with others in the Project Team, 3rd Party Implementation partner, IT team, the wider business to ensure the CRM systems remain effective, secure, fit for purpose and appropriate.
- Supporting planning and delivery of the CRM system during implementation and into BAU (business as usual).
- Carrying out hands on administration, maintenance, troubleshooting, development of all CRM system platforms.
- Contributing toward the development of technical solutions and take the lead where required identifying, assessing, designing and delivering new solutions with the CRM system, undertaking project and technical tasks themselves or directing 3rd party suppliers.
- Ensuring systems and services meet compliance and best practice standards and requirements.
- Contributing to and supporting delivery of CRM System activities including data and information security issue and incident monitoring, assessment and resolution; systems security development and compliance, product evaluation and version control.
- Managing and driving development by either undertaking the work themselves or working alongside others including 3rd party suppliers.
- Monitoring and regularly reviewing systems and services to identify areas of weakness and opportunities for improvement. Develop proposals and manage improvement work through to completion.
- Ensuring all technical documentation is kept up to date and secure.
- Staying current with developing market trends and emerging technologies and techniques. Look for opportunities to incorporate into the CRM service where this would provide clear advantages to the business.
- Ensuring company, CRM Team and IT policies and procedures are followed at all times.
- Developing and maintaining written guidance to enable colleagues to resolve incidents problems at the 1st, 2nd, 3rd line.
- Providing 2nd line support to manage and resolve escalated work tickets against expected standards and defined SLA. Escalate if required to 3rd line and/or third party platform owners.
- Managing Salesforce Releases
- Training and mentoring Service Support team
- Managing Weekly Data Exports
- Creation of Dashboards and Reports
- Using Dataloader to manage Data uploads (must be familiar and comfortable with Dataloader)
Person specification
Skills, Knowledge & Experience
Essential professional and technical experience
- Demonstrable hands-on experience with Salesforce. Salesforce Experience should include (but not limited to):
- Declarative configuration
- Platform maintenance
- User Management
- Dataloader
- User support
- Proficiency in Salesforce Flow
- Knowledge of Salesforce Configuration best practices and ability to utilise this knowledge in Solution Designs
- Good understanding of Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud
- Understanding of Salesforce Sharing/Security to ensure the security of our Salesforce platform and supporting systems
- Excellent written and verbal communication skills
- Established user of MS 365 in particular MS Teams and Sharepoint
- Use of Jira for development lifecycle
- Great team worker, approachable, with strong organisational, planning and communication skills and the ability to listen and influence
- Ability to work autonomously with a high level of responsibility due to the complexity of the platform
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Desirable Professional And Technical Experience
- Knowledge of APEX
- Experience using formal project management processes
Qualifications
Essential
- Current Salesforce Certified Platform Administrator certification.
Desirable
- Bachelor's Degree (Maths, Science, or Technology discipline preferred) or equivalent
- Salesforce Certified Platform Administrator II
- Salesforce Certified Platform App Builder
Alongside your salary of £40,388, Forestry Commission contributes £11,700 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on a technical skill and strength based questions during your interview.
The Behaviours being assessed at interview are –
- Communicating & Influencing
- Working Together
- Problem Solving
- Adaptability
- Organisation
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
If you're planning to use AI to support your application, please ensure you've read our guidelines here first.
Read more about our application process and working with us on the Forestry England website.
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Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Recruitment team
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
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