Forestry Commission
Salesforce Testing Analyst
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You can be based anywhere in the country from any Forestry England office, and we support hybrid working from home.
Job Summary
At Forestry England, as solutions continue to be developed and implemented into an already live environment, there is a role that is key to ensuring that solutions operate in line with the functional requirements and provide an uninterrupted user experience - the Salesforce Test Analyst role.
For this role you must have experience in testing Salesforce solutions and be able to plan and execute rigorous testing steps that will enable quality functionality to be made available to the users and community at Forestry England.
Job Description
Key responsibilities & accountabilities
- Collaborate with project team (developers, admins, business analysts) to understand requirements and translate to test scenarios.
- Participate in requirement refinement, sprint planning and design review meetings to provide feedback on testing impact and resource requirement.
- Define test scope, strategy and objectives based on business and technical requirements.
- Creating detailed tests cases including
- Functional/Feature Level
- Regression Testing
- Negative Testing
- End-to-end journey testing
- Facilitate testing sessions with business stakeholders including UAT process introduction, follow up on progress and feedback outcome to appropriate project governance.
- Provide testing summaries during UAT phases including progress against planned timeline and highlight of critical issues.
- Triage defects identified by business users to ensure validity of defect and add detail to bug tickets.
- Work with development teams to escalate defects and guidance on defect findings.
- Manage defects through the development lifecycle including post-fix testing.
- Undertake additional performance, security and integration testing where appropriate.
- Continue the development of our Automated Testing tool as features and additional test cases are built.
- Run both manual and automated testing (dependent on scenario), capturing results and validate against expected behaviours.
Key Responsibilities & Accountabilities
- Collaborate with project team (developers, admins, business analysts) to understand requirements and translate to test scenarios.
- Participate in requirement refinement, sprint planning and design review meetings to provide feedback on testing impact and resource requirement.
- Define test scope, strategy and objectives based on business and technical requirements.
- Creating detailed tests cases including
- Functional/Feature Level
- Regression Testing
- Negative Testing
- End-to-end journey testing
- Facilitate testing sessions with business stakeholders including UAT process introduction, follow up on progress and feedback outcome to appropriate project governance.
- Provide testing summaries during UAT phases including progress against planned timeline and highlight of critical issues.
- Triage defects identified by business users to ensure validity of defect and add detail to bug tickets.
- Work with development teams to escalate defects and guidance on defect findings.
- Manage defects through the development lifecycle including post-fix testing.
- Undertake additional performance, security and integration testing where appropriate.
- Continue the development of our Automated Testing tool as features and additional test cases are built.
- Run both manual and automated testing (dependent on scenario), capturing results and validate against expected behaviours.
Person specification
Skills, Knowledge & Experience
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Essential professional and technical experience
- Relevant and specialist experience in testing Salesforce solutions and functionality, including exposure to Salesforce platform testing tools.
- Ability to develop Salesforce specific test scripts and cases.
- In depth knowledge and hands-on experience of Salesforce functionality across multiple clouds including:
- Sales Cloud
- Service Cloud.
- Ability to plan, facilitate and coordinate testing across teams and groups.
- Experience of managing testing and reporting status with detail statistics, using test control frameworks/spreadsheets.
- Excellent written and verbal communication skills.
- Established user of MS 365, in particular MS Teams and SharePoint.
- Great team worker, approachable, with strong organisational, planning and communication skills and the ability to listen and influence.
- Ability to work autonomously with a high level of responsibility due to the complexity of the platform.
- Use of Jira for development lifecycle.
Desirable Professional And Technical Experience
- Ability to facilitate workshops with business subject matter experts.
- Use of testing automation tool such as Copado, or Provar.
- Experience using formal project management processes.
Qualifications
Essential
- Salesforce Certified Platform Administrator.
Desirable
- Bachelor's Degree (Maths, Science, or Technology discipline preferred) or equivalent.
- Copado Robotic Testing Certified.
Alongside your salary of £40,388, Forestry Commission contributes £11,700 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an employer contribution of 28.97%.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on a technical skill and strength based questions during your interview.
The Behaviours being assessed at interview are –
- Communicating & Influencing
- Working Together
- Problem Solving
- Adaptability
- Organisation
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
If you're planning to use AI to support your application, please ensure you've read our guidelines here first.
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
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People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Name: fcrecruitmentteam@forestryengland.uk
Email: fcrecruitmentteam@forestryengland.uk
Recruitment team
Email: fcrecruitmentteam@forestryengland.uk
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel
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