McBride
SAP Applications Support Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you are ambitious, self-motivated, hardworking, and a team player, and interested in growing your career with an International FMCG business, please read through our job opportunity.
Key Purpose:
To act as the primary business-facing coordination point for SAP and business applications, ensuring the effective management of incidents, service requests, user access requirements, and enhancement opportunities. The role is responsible for understanding business processes, coordinating support activities across internal teams and third-party providers, and supporting the capture, assessment, and articulation of business requirements and associated benefits to enable informed decision-making.
Key Responsibilities:
- Act as the primary coordination and triage point for SAP and business application-related incidents, requests, and queries.
- Assess, categorise, and prioritise tickets, ensuring they are assigned to the appropriate support teams and providers.
- Work closely with business stakeholders to understand issues, determine business impact, and ensure accurate information is captured.
- Coordinate incident and request resolution activities between internal IT teams and third-party support partners.
- Monitor ticket progress and proactively drive issues through to resolution.
- Ensure incidents, requests, and enhancements are documented with sufficient business context to support effective resolution.
- Support SAP access management processes.
- Develop a high-level understanding of SAP-supported business processes across functions such as Finance, Procurement, Supply Chain, Manufacturing, and Sales.
- Identify recurring issues, trends, and opportunities for service improvement.
- Gather, document, and assess business requirements relating to the SAP and wider application landscape.
- Work with stakeholders to understand business drivers, expected outcomes, and success measures.
- Document and articulate business benefits, value, risks, and impacts to support investment and prioritisation decisions.
- Produce reporting and insights relating to service performance, support trends, and demand for change.
- Support the continuous improvement of operational processes, documentation, and knowledge management.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Result Areas:
- Improved quality and consistency of application support triage and coordination.
- Reduced ticket reassignments and improved first-time assignment rates.
- Improved resolution times for SAP and business application-related incidents and requests.
- Enhanced collaboration between business users, IT teams, and third-party suppliers.
- Increased quality and consistency of business requirements submitted for review and approval.
- Improved visibility of business benefits and value associated with application enhancements.
- Higher levels of customer satisfaction with IT application support services.
- Continuous improvement in service delivery and support effectiveness.
Relevant & Quantifiable Measures:
- Number of incidents and requests coordinated and managed.
- First-time assignment accuracy.
- Reduction in ticket reassignments.
- Incident resolution and response time performance.
- User satisfaction scores.
- Number of business requirements captured and documented.
- Quality and completeness of business cases and benefit assessments.
- Contribution to service improvement initiatives.
No direct budget accountability.
No line management responsibilities.
Behavioural Competencies:
- Naturally inquisitive with a strong desire to learn and understand business processes.
- Strong analytical and problem-solving skills.
- Excellent stakeholder engagement and communication skills.
- Ability to ask effective questions and gather information from a range of audiences.
- Strong organisational skills with excellent attention to detail.
- Customer-focused with a proactive and collaborative approach.
- Ability to work effectively across multiple teams and suppliers.
- Strong sense of ownership, accountability, and follow-through.
- Ability to balance operational priorities and longer-term improvement opportunities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical Competencies:
- Experience working in an SAP-supported business environment.
- Good high-level understanding of SAP business processes and how SAP supports key operational functions.
- Detailed SAP module expertise is not required; however, the ability to understand process flows, business impacts, and support requirements is essential.
- Experience of SAP user access management processes would be advantageous.
- Experience in application support, service coordination, business support, or a similar role.
- Experience gathering, documenting, and analysing business requirements.
- Understanding of incident management and service management principles.
- Experience working with third-party support providers and outsourced service organisations.
- Strong Microsoft Office skills, particularly Excel, Word, Teams, and PowerPoint.
- ITIL Foundation certification desirable but not essential.
- Ability to build effective relationships with both business and technical stakeholders.
Privacy Statement:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page, which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills