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SAP Extended Warehouse Management (EWM) Key User – UK Sites (Multiple Roles)
About the Role
We are recruiting multiple SAP Extended Warehouse Management (EWM) Key Users to support a major S/4HANA implementation programme across multiple UK sites. These business-embedded roles involve deep collaboration with the core project team and the operational workforce to ensure a seamless cutover and post-go-live transition.
Candidates must be available to join at cutover and commit through to the end of hypercare. This is a hands-on, floor-level support role—not a consulting or configuration position. You will be the first point of contact for end users, tasked with resolving real-time issues and maintaining business continuity during and after go-live.
Key Responsibilities
- Provide dedicated on-site support to warehouse and logistics users during cutover and post-go-live hypercare
- Act as the primary liaison between end users and the central SAP project team, escalating issues as necessary
- Support cutover activities, including data validation, stock reconciliation, and system readiness checks
- Conduct on-floor troubleshooting of EWM processes, covering:
- Goods receipt
- Putaway
- Picking
- Packing
- Goods issue
- Stock transfers
- Deliver refresher coaching and on-the-spot guidance to super users and end users as required
- Log, track, and prioritise defects and incidents, working closely with the project team to drive resolutions within SLA deadlines
- Support warehouse process stabilisation through hypercare, ensuring operational performance is maintained
- Contribute to lessons learned and knowledge transfer activities ahead of hypercare exit
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Requirements
Essential
✅ Proven experience as an SAP EWM Key User or Super User on at least one full S/4HANA implementation
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✅ Must have participated from cutover through to hypercare completion—candidates who have only supported earlier project phases will not be considered
✅ Strong working knowledge of core EWM processes:
- Inbound/outbound logistics
- Warehouse tasks and orders
- Stock management
- Physical inventory
✅ Experience working in a manufacturing, distribution, or industrial warehousing environment
✅ Ability to work on-site full-time during cutover and hypercare periods—remote or hybrid arrangements will not be available for these roles
✅ Strong communication skills, with the ability to support users at all levels: from shop floor operatives to shift managers
✅ Calm under pressure, with a proactive, problem-solving approach to operational challenges
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