Experis UK
SC Desktop Engineer CGEMJP00348432
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Desktop Engineer
Salisbury. 5 days per week, fully onsite
Up to 38k per Annum
We are actively looking to secure a Desktop Engineer to join Experis.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role
Reporting to the EUS Lead Group, the role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Second Line responsibility for resolving Incidents to SLA
- Requests/IMACs completion to SLA
- Escalations - responsibility to be below 2%, per Incident per month
- CSATs for Incidents handled to over 4.5 out of 5 per month
- Pro-active communication with the Service Desk and Level3 Teams
- Undertaking NSR Tasks to agreed timescales
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Skills And Experience
- Working knowledge of Intune and Microsoft Windows 10/11 O/S
- Desktop hardware architecture - predominately desktop and laptops
- Knowledge of SCCM (MECM) and Active Directory - basic administration
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies
- Security - disk encryption using bit locker.
You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Suitable Candidates
should submit CVs in the first instance
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills