Experis UK
SC Service Delivery Manager CGEMJP00349467
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Role Title: Service Delivery Manager
Duration: 6 month initial contract
Location: Barrow-in-Furness. Hybrid 3 days per week onsite
Rate: TBC Umbrella inside IR35
Clearance required: Active SC Clearance and Sole UK Nationality is required
Role Purpose / Summary
Role Description:
We are thrilled to announce an incredible opportunity for a highly skilled and experienced Operational Delivery Lead to join our dynamic team! This exciting role will be pivotal in ensuring the seamless delivery of our services and the smooth operation of our customers business. You will collaborate with diverse departments to streamline processes, enhance performance, and achieve our ambitious goals. This is a unique chance to make a significant impact and drive operational excellence in an environment that values innovation and teamwork.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
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Your Role
- Ensure the effective delivery of end-to-end Run services, encompassing SLAs, contractual obligations, service quality, operational assurance, KPIs, and adherence to global standards.
- Ensure delivery governance and reporting is in place to assure service and operations.
- Effective management and resolution of day-to-day client escalations associated with Service Delivery, delivery issues and compliance requirements.
- Promote automation and leverage global tools and other Run initiatives for the account. Ensuring delivery capability adheres to best practices.
- Ensuring that financial costs are within budgeted expectations for all Run services across the account.
- You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
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Your Skills And Experience
The ideal candidate will be a motivated individual with excellent leadership skills, capable of managing their time effectively while handling changing and conflicting priorities. We are seeking someone with strong interpersonal and communication skills who can build and maintain effective working relationships with various stakeholders at all levels, including Capgemini, clients, third parties, and partner contacts. We hope to find someone who enjoys working collaboratively, is open to sharing knowledge, and is eager to help others.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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