Searchland
Scale Customer Success
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Reporting To: Head of Customer Success
Salary: £35,000 - £40,000 per annum
Working Location: Hybrid | 2 days a week in our Old Street office
About Searchland
Searchland is a high-growth, B2B prop-tech company transforming how businesses and individuals access and leverage property data. Our platform empowers property developers, land agents, architects, and planners with real-time insights, helping them make smarter, data-driven decisions when acquiring and developing land.
Searchland is expanding its Partnerships team with an exciting new role focused on Customer Success. Our Partnerships division facilitates large customer cohorts progressing through structured training programmes, and we are seeking a dedicated Success Manager to own the end-to-end customer journey for these vital accounts.
This role requires a proactive individual to drive the entire customer lifecycle, from seamless onboarding through achieving key adoption milestones. You will ultimately ensure high customer satisfaction and readiness, facilitating successful renewals and strategic handovers to the Account Management team. Working closely with dedicated Account Managers, team leads, and the Head of Customer Success, you will play a critical part in shaping this function and contributing to the continued evolution of our growing team.
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Your Responsibilities
- Run one-to-many engagement activities, including webinars, group training sessions, and communication campaigns.
- Drive the customer lifecycle from onboarding through to full product adoption, setting the stage for successful renewals by the Account Management team.
- Re-engage disengaged customers through targeted outreach, education, and value-based conversations.
- Prioritise effectively between one-to-one and scalable one-to-many activity based on customer maturity, product usage, and risk.
- Build internal champions within customer accounts to drive adoption and advocacy.
- Coordinate with external partners delivering training programmes to align and tailor the customer experience.
- Work closely with Customer Success team leads to identify communication gaps and improve operational effectiveness.
- Collaborate with Account Managers to align Customer Success milestones with renewal and expansion opportunities.
- Feed structured customer insight back into business strategy and the product roadmap.
Requirements
Essential:
- 2 to 3 years of experience in Customer Success or a similar customer facing role.
- Confident delivering one-to-many communication including webinars, workshops, group training sessions, and presentations.
- Strong commercial awareness and confidence in value led customer conversations.
- Highly organised with the ability to manage competing priorities across a large customer cohort.
- Right to work in the UK.
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Nice To Have
- Experience within PropTech, property, planning, energy, infrastructure, retail, or data businesses.
- Familiarity with HubSpot.
What We Offer You
- Flexibility on location & hours
- Employee EMI Scheme
- 25 days annual leave + bank holidays off
- Your birthday day off and Christmas office shutdown as gifted leave
- A MacBook and home office equipment: monitor, mouse, keyboard, HDMI adapter for working from home as standard
- 1st week of the month is free lunch and work drinks
- Team building activities such as team bake-off, 3 Peaks and more
- Staycations and holidays abroad (subject to targets)
We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.
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