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Scania Customer Advisor Apprenticeship
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Ready to kick start your career as a Customer Advisor Apprentice?
Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered? Our apprenticeship programme has been designed with you in mind.
Wage
£16,702 a year
Training course
Customer service specialist (level 3)
Hours
Monday - Friday 8am - 4:30pm
40 hours a week
Start date
Monday 3 August 2026
Duration
1 year 3 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
Why Apply?
- You love engaging and talking with people
- A vital, in demand role that will give you future opportunity to progress
- A supportive team committed to your growth
- A nationally recognised qualification
- Top class training
What you will be doing:
- Meet and greet all customers on arrival in a professional and friendly manner
- Manage day to day administrative tasks confidently and efficiently
- Use initiative and be comfortable working as an individual
- Plan, schedule, and coordinate work
- Create and process job cards, checking for existing work in progress
- Check account detail, available credit and obtain relevant authorisation
- Provide timely updates to customers
- Agree timescales for unscheduled work and follow through to completion
About You:
- Positive and friendly attitude
- People person who loves working and communicating with their team and customers
- Passionate and motivated
- Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.
Application is simple and quick, apply today!
Where you'll work
Avonmouth Way
Avonmouth
BS11 8DB
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Essential qualifications
- GCSE in:
- Maths (grade C/4)
- English (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Problem solving
Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.
Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe
https://www.scania.com/uk/en (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.
The contact for this apprenticeship is:
REMIT GROUP LIMITED
- Harry Lane
- Harry.Lane@inspirolearning.co.uk
- 0115 975 9550
The reference code for this apprenticeship is VAC2000042875.
Closes in 15 days (Friday 31 July 2026)
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