Mitie Cleaning & Hygiene Services
Scheduler
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Job Title: Service Desk Scheduler
Location: Mitie Birmingham T2, Trinity Park
Employment Type: Full-Time, Monday to Friday, 08:00 – 17:00
Company Overview
Delivering the Exceptional, Every Day
Our Purpose:
Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People:
A place to work where you can thrive and be your best every day.
Our Promise to Our Customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.
Our Culture – Core Values and How We Behave:
- We Are One Mitie: We work as one to deliver a seamless, unrivaled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie.
- Integrity and Trust: Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
- Going the Extra Mile: Whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better, or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our Diversity Makes Us Stronger: We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our Customers' Business is Our Business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Objective
Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first-time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met, the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed. Responsible for execution of maintenance tasks in accordance with contract specification. This position will be contracted to work Monday to Friday between 08:00 – 17:00 and not on a shift pattern.
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Key Responsibilities
- Schedule all reactive, remedial, and planned works to the appropriate resources, ensuring alignment with location, expertise, and response targets.
- Accurately document all job-related information in the relevant IT systems.
- Optimize engineers' schedules to maximize team productivity.
- Follow up on and reallocate any jobs marked as incomplete by engineers.
- Monitor engineers' travel and activity and respond to issues as required.
- Arrange third-party attendance where needed, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times and costs.
- Handle all communications professionally and promptly.
- Record non-productive time accurately within the system.
- Escalate any issues with specific jobs, clients, or engineers without delay.
- Adhere to Group and company policies and procedures at all times.
- Report any deficiencies in work systems or equipment that could affect service delivery, health and safety, or the environment.
- Use all work equipment and personal PPE correctly, following training guidelines.
- Communicate any issues or training requirements to your line manager and/or through the divisional incident reporting system.
Qualifications And Skills Required
- Strong IT skills, including the use of CAFM systems (e.g., Maximo) and advanced Excel skills.
- High-level communication skills with the ability to provide clear, detailed information and advice.
- Ability to interact effectively with a diverse audience, including colleagues, engineers, contract and performance managers, and third-party suppliers.
- Ability to work under pressure in a fast-paced, dynamic environment.
- Creative approach to analyzing and solving problems using technology and reported information.
- Commitment to adhering to process and compliance requirements.
- Strong team player.
Please note this position is dependent upon the successful candidate passing BPSS security clearance.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Dan Dyke at Dan.dyke@mitie.com.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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