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Scheduler – Patient Engagement Services
Remote (ideally located near to Reading, Berkshire but not essential)
About the Role
We are seeking a dedicated Scheduler to join our team. The Scheduler will play a crucial role in managing patient onboarding and coordination within the Patient Support Programme (PSP) for our client. This position involves processing referrals, creating patient records within the CRM, conducting welcome calls, allocating patients to nurses, and handling telephone queries to ensure a seamless patient experience.
Key Responsibilities
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Referral Management:
- Receive and process patient referrals from healthcare professionals within one business day of receipt.
- Validate referral details and ensure compliance with programme requirements.
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Patient Record Creation:
- Accurately create and maintain patient records within the CRM.
- Ensure all personal and clinical information is correctly documented.
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Welcome Call:
- Conduct a welcome call within two business days of referral.
- Introduce the patient to the programme, explain the service, and confirm consent.
- Provide guidance on next steps and answer initial questions.
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Allocation to Nurse:
- Assign patients to appropriate Nurse Advisors based on location and availability.
- Schedule initial appointments and confirm with both patient and nurse.
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Telephone Query Handling:
- Act as the first point of contact for patient and healthcare professional queries.
- Resolve issues promptly or escalate to the relevant team member.
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- Compliance & Documentation:
- Adhere to data protection and confidentiality standards.
- Ensure all interactions are logged accurately in the system.
- Report all adverse events as per Client's requirements.
What Will You Bring?
- Strong organisational and time-management skills.
- Excellent communication skills (verbal and written).
- Ability to work under pressure and meet deadlines.
- Customer service orientation with empathy and professionalism.
Why Join Us?
- A growth-focused environment that supports career development.
- Annual paid holiday, opportunity to buy extra 5 days annual leave.
- Private healthcare (BUPA).
- Flexible benefits including dental and wellbeing schemes, competitive pension scheme, Life Assurance, Group Income Protection, Personal Accident Insurance, and more!
- Online wellbeing support available 24 hours a day, 7 days a week, 365 days a year.
- Other benefits at corporate rates such as: gym memberships, access to 100s of restaurant/store discounts.
Apply now to join our team and make a difference in patients' lives.
Please note: Sponsorship is not available for this opportunity.
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IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.
Thank you for your interest in growing your career with us.
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