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Scheduler
Scheduler (Days and Nights)
Business Unit: 5079 - NH East
Location: South Mimms
Job Role
We’re looking for a highly organised Scheduler to join our fast-paced operations team, supporting the efficient delivery of highway response works. In this role, you’ll plan and programme works using specialist systems, ensuring the right resources are deployed at the right time while maintaining strong communication with operational teams and stakeholders.
You’ll play a key role in incident response coordination, maintaining accurate logs, supporting winter service planning, and ensuring all works meet required timescales and standards. Working closely with internal teams and external partners, you’ll help keep operations running smoothly and safely across the network.
Duties
- Schedule and allocate works efficiently, ensuring timelines and resource requirements are met
- Coordinate closely with operational teams and control centres to manage live incidents
- Use systems such as Confirm, Power BI and ServiceNow to support planning and reporting
- Maintain accurate logs and ensure all work orders are correctly detailed and compliant
- Support winter operations, including daily reporting and forecast reviews
- Update road space bookings and relevant systems where required
- Communicate effectively across teams via radio, phone, email and messaging platforms
- Manage fluctuating workloads and reprioritise as needed in a fast-moving environment
- Promote a strong safety culture and ensure compliance with company policies and procedures
- Deliver clear handovers between shifts to ensure continuity of operations
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Person Specification
- Strong organisational and coordination skills with excellent attention to detail
- Confident communicator, able to liaise with a range of stakeholders
- Comfortable working under pressure and responding to changing priorities
- Computer literate, with experience using operational or scheduling systems
- Ideally experienced in a call centre, logistics, or operational environment (highways knowledge is advantageous)
- A proactive team player with a flexible and positive approach
Contract Type: Permanent
Hours: Full Time - 48 - Variable Shift Pattern
2 days, 2 nights, 4 off
Fairness Inclusion & Respect
Fairness, Inclusion and Respect (FIR) at Ringway is about recognising and celebrating each other’s differences and what they bring to the team.
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Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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