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Scheduler – Developer Services
About the Role
Right across our infrastructure, we prioritise renewal and reimagine—so whether you're early in your career or looking for new challenges, growth opportunities are part of our mission. Our purpose is to deliver essential infrastructure services for life, with a customer-centric, safety-first approach in a supportive, collaborative environment where everyone is encouraged to thrive.
We safeguard the water supply, enhance environmental performance, and manage demand for future generations. Our portfolio includes extending asset lifecycles, ensuring compliance with water quality and environmental standards, and delivering efficient solutions. Our team collectively brings 140+ years of combined experience in engineering and infrastructure.
This role focuses on Developer Services—coordinating new connections, service installations, mains laying, diversions, and related network expansions, ensuring quality and punctual delivery.
Key Responsibilities
The Scheduler plays a vital role in managing reactive and planned maintenance activities, coordinating teams to meet contractual SLAs, productivity targets, and operational excellence. Core duties include:
- Managing workload distribution across operational teams
- Optimising geographical scheduling for efficiency
- Proactively identifying and mitigating scheduling risks
- Ensuring operatives receive a balanced daily workload
- Maintaining accurate system records (real-time data, performance tracking)
- Monitoring appointments and managing customer service requests
- Reallocating unattended tasks promptly and effectively
- Regularly updating stakeholders through whereabouts reports, shift handovers, or performance QBRs
- Collaborating with internal/external stakeholder teams (procurement, field operations, clients)
- Ensuring compliance, efficiency, and delightful customer interactions
- Provide daily briefings to on-site teams and clearly communicate role priorities
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What You’ll Bring
To excel in this role, you’ll demonstrate:
- Strong stakeholder management & negotiation skills
- Proven IT competency and confidence in system learning (ERP, scheduling tools, etc.)
- Exceptional communication tailored to all levels of seniority
- Industry-specific knowledge of the water sector and regulated operational environments
- Ability to work under pressure, manage high volumes efficiently while maintaining quality
(No degree required—practical experience and commitment to the industry see you through.)
Why Join Us?
Our dedication to career development, sustainability, and a stellar work culture makes the diffencere:
Core Benefits
✅ Flexible & supportive career growth (Traineeships, apprenticeships, higher apprenticeships, and graduate programmes to professional upskilling) ✅ First-class rewards & wellness
- Contributory pension scheme
- 24/7 online GP service
- Employee Assistance Programme
- Salary savings schemes (Cycle to Work, give as you earn)
- Reward & recognition system + “Refer a friend” incentives ✅ Exclusive portals & perks
- My Rewards portal (discounts on 1,000+ brands)
- Veteran pathway (One of Top 100 UK employers for armed forces*)
- ENABLE inclusion networks for a sense of belonging
- ** donation-matching platform**
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Role-Specific Benefits
✅ 25 days annual leave (+ bank holidays) ✅ Discretionary bonus potential
Note: Some applications close before the advertised deadline. Apply ASAP to secure consideration.
Our Ethical Edge
We stand by our values to ensure every contribution makes an impact:
🔹 Responsible & forward-thinking in every decision 🔹 Open, innovative, and eager to exceed expectation 🔹 Togetherness: collective power strengthens operational delivery 🔹 Ambitious beyond limits—shaping essential infrastructure for generations
Moving Forward
We welcome a diverse talent pool—whether from trainee level, new entrants, or career pivots. Regardless of starting point, our initiatives provide a foundation to advance together.
طبقاً للسياسات توسعتographic for life. [#MGroupW]
Affirmative action roles or English Language Tests may apply as per process requirements (in line with regulatory demands).
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