Ward Talent Team
Scheduler - HQ
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Are you highly organised, thrive in a fast-paced environment, and enjoy solving scheduling challenges?
If you're passionate about keeping operations running smoothly and ensuring the right people are in the right place at the right time, we'd love to hear from you.
As a Scheduler, you'll play a vital role within our dynamic and supportive team, helping to deliver exceptional service to our clients. You'll be responsible for creating and maintaining efficient staff schedules, ensuring every site is consistently resourced with suitably trained security officers. You'll also coordinate annual leave and absence cover, ensuring continuity of service while maintaining compliance and operational excellence.
If you're a proactive planner with excellent communication skills and a keen eye for detail, this is an exciting opportunity to make a real impact in a rewarding and fast-moving environment.
Job Title: Regional Scheduler
Location: Chatham Headquarters, Chatham Dockyard, Kent
Salary: £31,000 per annum (up to depending on experience)
Shift pattern: Monday - Friday Days Rotating 7am - 2pm & 11am - 7pm 37.5 hours per week
Key Responsibilities:
- To set up sites on Timegate (scheduling system) with all relevant Operational information required to base roster sites and other information.
- To provide necessary data for other support departments.
- Schedule appropriately trained core officers within the live roster scenario.
- Keep relief officer spreadsheets organised, up to date and managed to reflect Timegate rostering.
- Functional teams to ensure training content reflects the latest security threats and vulnerabilities.
- Sourcing and allocating operational cover in the event of absences across the security portfolio as/when necessary.
- Responding to queries from clients and officers in a professional and courteous manner.
- Work closely with the operational team to ensure service excellence to internal and external clients.
- To liaise regularly with HR to communicate sites that have recruitment needs or long-term sick issues reducing the relief options for annual leave or absence.
- To collate annual leave requests and provide responses utilising the company systems tools and trained relief officers available to approve, where possible, within the company annual leave policy and holiday budgets provided.
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Qualifications and skills:
- Excellent knowledge of Microsoft Office systems.
- Excellent organisation skills.
- Effective time management skills.
- Patience and clear communication to all officers, managers and where necessary, clients.
- Proven problem-solving skills; ability to visualise a problem or situation and think abstractly to solve it.
- Ability to work under pressure and handle unexpected changes.
- Excellent administration and communication skills.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
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Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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