Temple University
Scheduler/Biller
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Temple University's Kornberg School of Dentistry is searching for a Scheduler/Biller!
As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.
Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.
We train the experts who lead the field.
Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.
Become a part of the Temple family and you will have access to the following:
- Full medical, dental, vision coverage
- Paid time off
- 11 Paid Holidays
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
- A generous retirement plan and so much more!
Must be able to work nontraditional business hours including some shifts from 8AM to 8 PM during the week and some hours on Saturdays.
HOURLY RATE: $24.45 per hour (increase to $26.44 per hour after completion of 90-day probationary period)
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.
Position Summary
The Scheduler/Biller is responsible for the entire range of customer service, front desk and billing functions related to the Kornberg School of Dentistry, Faculty Dental Practice located at Broad and Spring Garden Streets. Responsibilities will include greeting and screening visitors, answering telephones, returning voicemails, screening calls, taking and relaying messages, using the computerized Clinical Management System to assist with scheduling appointments for patients, coordinating schedulers for all faculty that work in the practice and with other departments in the school, and following up with patients to update them on insurance company pre-authorizations. In addition, the Scheduler/Biller will be responsible for manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claims requiring additional information. Performs other duties as assigned.
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Required Education And Experience
At least 3 years of related experience with patient interaction within a dental setting. Additional experience with dental billing function, dental terminology, third party coverage plans in all phases of claims processing, and other insurance functions required.
An equivalent combination of education and experience may be considered.
Required Skills And Abilities
- Must be able to primarily work at our clinic located in the Broad St and Spring Garden St area, but travel to the main dental school as needed.
- Must be able to work with a diverse populations of students, faculty, staff, and patients and their families.
- Must have good written and verbal communication skills.
- Excellent organization and interpersonal skills.
- Excellent customer service skills.
- Ability to work in a team environment and to fill in for other areas of the school as needed.
- Ability to multitask, prioritize work, and make independent decisions for non-complex issues.
Essential Duties
- Schedule patient appointments.
- Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce their arrival; check patient out at end of appointment.
- Answer calls and assist callers with their questions, and take messages when needed and relay information in a timely manner.
- Confirm patient appointments and pull patient charts prior to appointment.
- Prepare charts for new patients, assuring and verifying accuracy of information. Maintain and update all charts for existing patients. Research misplaced/lost patient records.
- Verify insurance work with patients and students to settle insurance issues.
- Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required. Make sure accounts of patients are orderly and up-to-date.
- Handle patient/ student doctor complaints and inquiries and act as a source of information in these matters.
- Prepare pre-authorization, send out timely and record number when received.
- Prepare claims, use appropriate channel for submitting claims.
- Process credit and debit payments at cluster site when appropriate.
- Compile statistical data for Business Office or other department use.
- Prepare deposits for daily pickup.
- Prepare reports, worksheets and other forms related to daily cashier functions. Forward all information to appropriate department.
- Keep up-to-date on policies and procedures related to the Dental School. Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work.
- Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date.
- Must be able to be cross trained and to fill in handling similar administrative duties in all other areas within the Dental School as needed.
- Prepare and submit reports to Business Manager when required.
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Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: may request a copy of the report by calling Temple University's Department of Public Safety at 215- 204-7900.
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