• Maintains required documentation.

  • Regularly reviews patient records and corrects as necessary to ensure current, accurate, and complete information.
  • Appropriately documents scheduled procedures, cancellations, and “no show” appointments.

• Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas.

  • Updates and maintains all required records, reports, statistics, paperwork, and related materials.
  • Assists with data collection, statistical summaries, or special studies upon request using information from computers or other sources.
  • Performs related duties.

• Responds to customer’s questions or concerns, referring to appropriate resources as necessary.

  • Maintains a clean and orderly work area, including office equipment.
  • Reports defective equipment promptly to supervisor.

• Serves as preceptor for new employees and assists Education Department with orientation as directed.

  • Maintains responsibility for professional growth and development.
  • Regularly evaluates areas of strength and weakness.
  • Seeks opportunities for own professional growth and development.
  • Shows progress towards achievement of professional/educational growth.
  • Attends mandatory and non-mandatory inservice education.
  • Keeps abreast of changes in areas of expertise (i.e., insurance updates).

Patient Access Responsibilities:

• Accurately documents all information in the appropriate fields and/or account notes.
• Maintains accuracy when entering demographic and insurance information in the system.
• Registers patients who present for hospital services and collect copay and deductible amounts.
• Obtains all necessary signatures at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
• Maintains a positive working relationship with patients/families, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image.
• Performs miscellaneous job-related duties as requested.

Qualifications

Educational / Minimum Requirements:

• High School Diploma; Associate’s Degree preferred.

State/Federal Mandated Licensure or Certification Requirements:

• None.

Bristol Hospital Mandated Educational Requirements:

• General orientation at time of hire.
• Fire/Safety/Infection Control annually.
• Other programs as mandated by Hospital.

Special Requirements:

• Superior telephone and customer service skills.
• Excellent organizational skills.
• Problem-solving abilities.
• Typing skills at a minimum of 30 wpm.
• Solid working knowledge of medical terminology.

Physical Requirements:

• Prolonged sitting.
• Prolonged hand/eye use while performing data entry.

Work Environment:

• Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:

• Excellent written and oral communication skills.
• Literate in English.
• Good clerical skills.
• Excellent organizational skills with ability to follow written and verbal directions with multiple steps.
• Ability to effectively handle multiple phone lines simultaneously.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.