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Scheduling Manager
The Role
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling.
The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage
- Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance
- Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement
- Ensure accuracy and reliability of all scheduling-related reports and documentation
- Support the integration and implementation of new workforce management technologies
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact
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Skills & Qualifications
- Minimum of 2 years' experience in a scheduling or workforce management role
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment
- Experience working closely with engineering or technical teams
- Understanding of KPIs, SLAs, and contractual service level requirements
- Proficiency with Workforce Management/Optimization tools
- Experience with Mitel Telephony / Omni-channel platforms desirable
- Strong analytical skills with attention to detail
- Excellent organizational and time management capabilities
- Ability to work under pressure and adapt to changing business needs
- Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams
About Us
We're JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you're looking to step up your career, JLL are the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.
Achieve your ambitions – join us at JLL.
Location: On-site –Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
Equal Opportunity Employer
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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If you're a current JLL employee, please apply using the Internal Career Site
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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