Securitas
Scheduling Manager
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Scheduling Manager
Securitas: Scheduling Manager – Milton Keynes (MK17 8LX)
Location: Milton Keynes 📍 Address: MK17 8LX 💰 Pay Rate: £35,000 per annum 🕒 Working Hours: Wednesday to Sunday, 12:00 PM – 9:00 PM 🎓 Grade: E
About the Role
This opportunity allows you to contribute to the development of a brand-new Workforce Management function at the heart of Securitas UK. Join a team transforming scheduling, planning, and service delivery—giving you the chance to design a function from the ground up, shaping a culture that delivers excellence for both people and clients.
Why this role?
- Play a vital role in managing schedules, ensuring right people, right place, right time—every time.
- Lead a team shaping workforce efficiency, operational delivery, and wide-ranging business impact.
- Drive operational performance, customer satisfaction, and employee experience with a team that contributes to making the world a safer place.
This role offers a progressive environment for scheduling managers eager to advance their career by managing a geographical area and a team of administrators, fostering a unified scheduling approach within the business.
Key Responsibilities
- Lead, coach, and inspire a team of schedulers to create a high-performing environment, ensuring motivation, accountability, and excellence.
- Own workforce scheduling via WFM systems, ensuring full shift coverage and resolving scheduling incidents across all operations.
- Monitor live operations and make real-time decisions to maintain service continuity despite changing demands.
- Ensure compliance with contracts, legislation, and company policies, maintaining high operational and ethical standards.
- Act as the key escalation point for workforce and scheduling challenges, resolving issues promptly.
- Utilise data, trends, and forecasting to predicting future resourcing needs and continuously improving workforce planning.
- Oversee rostering accuracy, reducing payroll errors, and ensuring on-time invoice delivery.
- Support recruitment and workforce planning to maintain optimal staffing levels.
- Guarantee all personnel meet licensing and training standards, ensuring operational readiness.
- Drive continuous improvement, identifying smarter and more efficient ways of working.
- Champion a high-performance culture aligned with company values: collaboration, accountability, and results.
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Note: The above list is an overview; duties may include additional responsibilities.
Requirements
Essential
- A natural leader with energy, ownership, accountability.
- Experience with WFM systems (Timegate-based experience is desirable).
- Data-driven thinker—able to balance strategy and delivery.
- Thrives in complexity and makes confident decisions under pressure.
- Excellent communicator, building lasting cross-team relationships.
- Right to work in the UK legislatively.
- Five-year checkable employment history (or documentary evidence of unemployment, self-employment, or education in that period).
- Aligns with Securitas’ core values: Integrity, Vigilance, Helpfulness.
- Ability to work independently.
- Strong organisational skills.
- Good IT skills.
Desirable
- Experience in scheduling, workforce planning, or operations.
Company Description
Securitas UK provides security services across the UK and helps make the world a safer place.
Valued Culture
- Opportunity: Spot potential in every person and situation.
- People: Open-minded, uplifting, and supportive.
- Purpose: Focus on delivering faster, safer, better impact.
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Benefits
STRIVE - Securitas Perks
- Big brand discounts on retailers, services, and everyday spending.
Healthcare Support
- Dental plans: Cashback for examinations, X-rays, and treatment.
- HSF Health Plan: Discounted healthcare cash plans, covering medical costs like dental check-ups, prescriptions, and acupuncture.
- Specsavers: Savings on eye tests and prescriptions.
- WeCare: 24/7 online GP services, mental health support, and fitness programs.
Financial & Wellness Benefits
- Cycle to Work Scheme: Save up to 42% and spread costs over multiple payroll deductions.
- Pension Plan: Securitas matches contributions with tax relief.
- Payroll ISA: Tax-free savings for financial goals.
- Free Mortgage Advice: Financial guidance.
Other Support
- Toothfairy: Dental advice from UK dentists.
- Death in Service Benefit: Coverage for permanent employees providing a benefit to beneficiaries.
- Go & Live: Financial Wellbeing Hub for guidance on personal financial challenges.
Diversity & Inclusion
Securitas UK is proud of being a Level 2 Disability Confident employer:
- Guarantees interviews for eligible candidates disclosing a disability if minimum requirements are met.
- Supports equality through:
- Employee Networks; the Race at Work Charter; Armed Forces Covenant partnerships.
- Celebratory events: BSL Week, International Women’s Day, PRIDE, Black History Month.
Apply if “Be Yourself” resonates with your values.
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