Southern Housing
Scheme Housing Officer
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Are you seeking a new challenge where you can truly make a difference?
If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the London Region covering a scheme in Wandsworth.
Reporting to a Team Manager, you will play a crucial role in providing support to our Over 55s Independent Living Schemes.
Your responsibilities will include offering a frontline housing management service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in London. To excel in this role, you must be willing to work 5 days a week, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. Driving is essential, as you may need to provide cover at other schemes.
If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.
Candidates must have the ability to use the stairwell in carrying out their duties i.e. compliance and Health & Safety checks.
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What You’ll Be Doing
- Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure, and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes, and accurate records and provide monthly performance reports and information for other reports, as required.
What You’ll Need
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- An ability to effectively manage your time as the role will primarily be as a lone worker
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information
- A Full UK driving licence and access to a vehicle.
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In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 26th July 2026 at 23:59
Shortlisting: W/C 27th July 2026
Interviews: W/C 3rd August 2026
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
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