Sanctuary Group
Scheme Manager
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Scheme Manager
Mission and Our Commitment to Inclusion
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know that having a range of ideas and opinions makes a difference. We encourage and welcome applications from people of all backgrounds who can help us to support this mission.
We will make adjustments throughout your application process, in line with Sanctuary’s commitment to its Disability Confident employer status.
Scheme Manager
Location: Beane River View, Hertford Noble House, Watford
Salary: £25,887 - £26,687 per year
Hours: 35 hours per week
About the Role
We are seeking a Scheme Manager based in Hertford, who will work within the Independent Living Team. In this role, you will:
- Encourage residents to maintain their well-being and independence
- Support the delivery of high-quality, safe, and value-for-money housing management, ensuring these services meet the needs of customers and organisational objectives.
This position resides within Sanctuary Housing Services, which oversees properties across England. This service includes:
- General rented housing
- Market rent properties
- Shared ownership
- Homeownership accommodation
- Housing-related services, including lettings, debt and tenancy management, and customer services support.
Key Responsibilities
Compliance and Health & Safety
- Adhere to legislative and regulatory requirements for housing services, ensuring homes are clean and safe.
- Conduct compliance testing, risk assessments, and scheme inspections.
- Monitor and coordinate fault reporting and monitoring to maintain standards.
Resident Engagement
- Promote resident involvement and provide access to local community services and agencies to foster well-being and independence.
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Stakeholder Collaboration
- Manage relationships with key stakeholders, service providers (including contractors), and residents.
- Identify shortfalls in service delivery.
- Facilitate service improvement consultations, resolve issues or instigate effective resolution methods.
- Ensure customers are appropriately informed as issues are addressed.
Service Coordination
- Oversee the delivery of local services, ensuring schemes are kept clean and secure in line with Group standards and lease obligations.
- Monitor contractor performance and take necessary actions.
- Escalate issues requiring more complex intervention, as needed.
Skills and Experience
- Some experience in supporting older adults and understanding their individual needs, or similar roles.
- Working knowledge of the key needs and services available for residents.
- Experience with good practice in resident involvement or customer participation, including knowledge of associated activities and practices.
- Skills in problem-solving and implementing effective solutions, including referrals where necessary.
- Proficiency in handling confidential and sensitive information with discretion.
[Essential Qualifications]
- A full valid driving license (necessary for essential travel).
- Own vehicle will be required; travel will cover both sites.
Why Join Us?
[Our Values]
- Not-for-profit organisation with a dedicated mission: owning and managing approximately 125,000 homes.
- Our Diversity and Inclusion principles are central to everything we do.
- Empowering colleagues to develop and make a meaningful difference in the lives of our customers.
Our Benefits
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Sanctuary fosters a supportive workplace, prioritising wellbeing and offering a flexible benefits package that supports all aspects of life:
- 25 days annual leave (capped at 30 days), plus public holidays (pro rata).
- Pension scheme with contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service, including counselling support.
- Cycle to Work scheme.
- Voluntary health plans.
- Discounts on a range of products and services.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks focused on inclusion, offering essential support for all colleagues.
[Salary and Hours]
- Role salary: £25,887 (increasing to £26,687 after one year, subject to satisfactory performance).
- Full-time equivalent salary is £27,736 based on 37.5 hours per week, increasing to £28,593 after one year, subject to satisfactory performance.
Additional Information
- View detailed job profiles or visit: **Sanctuary careers website**
- Closing Date: June 16th, 2026.
For more information about our organisation or specific benefits, refer to the **Sanctuary Careers pages.
With diligence in safeguarding practices, Sanctuary Housing Association is exempt as a charity and works closely with the Home Office to prevent illegal employment. A Disclosure and Barring Service (DBS) check may be conducted as part of the hiring process.
For inquiries or support about adjustments needed during your application process, please contact: housing.recruitment@sanctuary.co.uk
We reserve the right to adjust closing dates depending on the application numbers. Therefore, early applications are encouraged!
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