Sanctuary Group
Scheme Manager
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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Scheme Manager
Skellow, South Yorkshire
£24,654 - £25,416 per year
35 hours per week
We are looking for a Scheme Manager to join our Independent Living Service Team which consists of Housing Officers and Scheme Managers. In this role you will be responsible for the day-to-day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible.
We are looking for enthusiastic, hardworking individuals, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently.
The role of Scheme Manager will include:
- Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required.
- Signing up new tenants & carrying out visits where required.
- Completing compliance testing including fire alarm checks and water temp checks.
- Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free.
- Referring residents to support agencies when required and helping them access the different service available to them.
- Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes.
- Travel to other schemes to provide cover for colleagues in the local team as required.
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Skills and experiences:
- Experience of working with older people in a support capacity and understanding their individual needs or similar.
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Math's.
- Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
- Ability to manage workloads and meet deadlines.
- Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed.
- Experience of resident involvement and community care values would be an advantage.
- Basic knowledge of Microsoft applications including Word, Excel and Outlook.
- Occasional travel may be a requirement of the role; therefore a full valid driving license is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £24,654 (rising to £25,416 after 12 months, subject to satisfactory performance).
The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance.
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 26 July 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
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