Pobl Group
Scheme Support Officer
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Summary
A full-time, permanent Scheme Support Officer at our Support Housing Scheme, Marsh House, Merthyr Tydfil. The role requires flexibility to shifts across days, evenings, weekends and waking nights.
Overview
Who are Codi Group?
Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.
Every day, our teams support nearly 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives.
Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
About The Role
The service provides 33 units of supported accommodation, staffed 24 hours for homeless people aged over 18. The purpose of this service is to support service users to develop independent living skills in the management of a household, their own finances and working towards establishing themselves in community services, whilst being supported with staff on site. This will be seen as a step up approach to more independent living in their own accommodation, limiting the need for further support and preventing any escalation of needs.
As a scheme support officer you will be required to:
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- Engaging and interacting with the people we support to help them connect with other support services
- Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
- Carrying out health and safety checks + wellbeing checks within the scheme
- Addressing any additional needs, the people we support might have
- Building community links and establishing partnerships that benefit our customers
You will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse, and offending behaviour. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental and manage disputes or conflicts appropriately.
Skills And Experience Needed
- A passion to work with and enable people to live as independent a life as possible
- A strong initiative and ability to work alone as well as being a great team player
- Ability to deal with conflicting and difficult situations
Full list of duties can be found on the Job description.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Take a glimpse into our work and find out more about our Pay & Benefits: [Codi Perks & Benefits](Codi Perks & Benefits)
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FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact support.talent@codigroup.co.uk or 0300 373 5262
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly.
If you’re shortlisted, you’ll take a short online values assessment (under 10 minutes) before you book an interview slot to attend the in-person interview. It helps us learn more about you and what drives you. Our colleagues make our services exceptional, and we’re looking for people who’ll feel at home with us.
We believe the people who use our services should have a voice in shaping them. That's why customers may play an active role in our recruitment process, helping us identify candidates who share our values and commitment to delivering excellent support.
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