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Scheme Support Officer
Part-Time (18.5hr) Permanent Scheme Support Officer
Location: Ty Trosiad, Newport Contract: Permanent (rolling rota with days, evenings, weekends, and sleep-in shifts required) ** Additional sleep-in payment of £62.64 | Lone working sometimes involved**
About Codi Group
Codi is Wales’ largest not-for-profit provider of housing, care, and support, dedicated to helping people live well, feel supported, and realise their full potential.
Our mission: "Codi" (Welsh for "rise") reflects our commitment to lifting expectations, strengthening communities, and supporting nearly 17,000 individuals across Wales every day.
About the Role: Ty Trosiad
A supported housing service with 10 bed spaces, assisting people with:
- Long-term, complex needs
- Mental health issues
- Substance misuse challenges
- Historical difficulties managing tenancies independently
Your key responsibilities:
- Ensure the health and safety of the building
- Monitor access to/from the scheme
- Act as the primary point of contact for residents (advice, support, or compassionate listening)
This rewarding role will require a proactive, empathetic approach with a focus on vulnerable individuals.
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Day-to-Day Duties
- Engage and interact with residents while delivering support and engagement
- Collaborate with Project Workers to facilitate:
- Tenancy management workshops
- Health and wellbeing sessions
- Conduct welfare checks to ensure resident safety and wellbeing
- Maintain physical security of the building:
- Regularly inspect and report on health & safety compliance
- Monitor and record who enters/exits the premises
- Manage challenging behaviours with empathy
- Identify and address additional support needs
- Help residents maintain their rooms and communal areas
Who We Are Looking For
Core skills and attributes:
- Experience in building rapport with vulnerable or disadvantaged individuals
- Strong teamwork and ability to work independently with minimal supervision
- Excellent time management and prioritisation skills
- Ability to handle emergency situations calmly
- Basic IT literacy (e.g., using scheduling/communication tools)
- Clear communication and active listening
- Flexibility, resilience, and commitment to compromise and progressive support
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Desirable (not essential): Experience working with people at risk of homelessness—familiarity with related challenges is valuable.
Essential mindset:
- Compassionate – You embody deep care for those we support.
- Authentic – Stay true to yourself while upholding professional standards.
- Progressive – Be open to learning and adapting as you help people develop independence.
Codi Values: FREDIE
Our founding principles guide everything we do: Fairness | Respect | Equality | Diversity | Inclusion | Engagement With us, equal opportunities to grow and advance are our core promise.
Support During Your Application
Need assistance with applying or require adjustments to accommodate your needs? Contact: Support.talent@codigroup.co.uk or call 0300 373 5262.
How to Apply
Follow the prompts to submit your application. Vacancies may close before the posted date, since we review submissions quickly—don’t wait! [Apply Here]
(Markdown preserved exactly, empathetic emphasises highlighted for clarity.)
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