Manage a Line 1 Risk & Controls Team

Manage a Line 1 Risk & Controls team, reporting to the Line 1 Head of Financial Crime & Controls.

To design and deliver Quality Control (QC) in line with SCUK’s quality frameworks and policies. Deliver ongoing assurance activities to maximise good customer outcomes and mitigate financial crime risks. Identify and escalate and oversee issues relating to quality and compliance. Undertake gap analysis and Financial Crime (FC) model calibration activities. Monitor and review control performance and team members’ productivity.

Promote positive and inclusive culture and work closely with other departments to continually drive improvements and efficiencies focussed around both the customer and the business.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities Will Include

• Design, implement and execute risk-based Quality Controls across SCUK’s customer and third-party journeys including: onboarding and ongoing due diligence journeys for customers and third parties including dealers, brokers, manufacturers and joint ventures. Name screening, customer risk assessment, transaction monitoring, enhanced due diligence, fraud controls such as CIFAS/Hunter, ABC controls such as gifts & hospitality.
• Design and implement risk based targeted/agile controls and assurance activities, gap analysis, thematic reviews, where required.
• Support calibration activities over FC models (Transaction Monitoring, Screening, Customer Risk Assessment).
• Deliver controls that provide assurance that first line operational and commercial controls are effective at detecting, preventing or mitigating Financial Crime, Fraud, and Conduct/Consumer Duty risks.
• Update processes and procedures in response to Policy updates or changes in typology or risk.
• Raise and manage dispensations / issues / waivers / breaches where required.
• Design, embed and report upon Management Information that evidences QC outcomes and trends and resolution of issues.
• Work closely with key stakeholders to proactively identify and embed areas of improvement to minimise risk associated with financial crime and consumer duty.
• Conduct design and operating effectiveness testing of financial crime controls documented in SCUK’s risk system Heracles.
• Continuous improvement of controls, including development of AI models, to effectively and efficiently mitigate risk.
• Managing the teams and respective workload and SLAs in accordance with risk.
• Provide training and guidance and coaching for team members and other teams across the business.
• Promote a culture of managing financial crime risk within the scope of consumer duty and enable behaviours that promote and embed compliance with policies, standards and regulatory expectations.
• ‘Think customer’ in the design of the controls over the customer journeys.
• Support decisions that consider both good customer outcomes and mitigate financial crime risks within SCUK.
• Participate in operational review meetings with Joint Ventures, so that they understand the risks presented by their customers.
• Coordinate and support remediation within the relevant business area to uplift due diligence information or deficient procedures and perform risk-based re-testing of remediated issues.
• Identify root causes of issues so that the business areas can implement corrective actions to mitigate risk.
• Lead calibration sessions, so that scoring methodologies remain consistent and effective.
• Continuous improvement of controls, including development of AI models, to effectively and efficiently mitigate risk.
• Lead and/or support on projects, where required, such as gap analysis for new policy requirements.
• Provide subject matter expertise input into new systems and products and services.
• Develop and maintain effective relationships with internal stakeholders at all levels to optimise business performance.
• Represent the QC team in strategic discussions, providing insights and recommendations for continuous improvement.
• Design and report Management Information that enables business areas to identify risks and implement changes.
• Demonstrate an ability to influence others at all levels promoting trust, honesty and openness.
• Regarded as an individual with integrity who gets things done.
• Identify, manage and resolve issues that arise with external parties promptly and courteously.
• Attend industry or other external events as appropriate, providing high quality reports.
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.