Kuehne+Nagel
Sea Logistics Customer Care Specialist
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Sea Logistics Export Customer Care Specialist – Newcastle Office
It's More Than a Job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting essential goods—including medicines, toys, and vital machine parts—that make moments possible worldwide. Your work doesn’t just deliver products; it contributes to meaningful experiences for people globally.
Challenge your potential and join us to redefine the future of logistics. Are you ready to ignite meaningful progress together?
Kuehne+Nagel is currently seeking a Sea Logistics Export Customer Care Specialist based in Newcastle.
The Customer Care Specialist will be part of a Customer Care team responsible for:
- Direct interaction with customers
- Proactive customer service support
- Problem-solving and follow-up
- Ensuring outstanding customer experiences with Kuehne+Nagel
- Documenting and investigating service deviations to maintain high standards
How You Create Impact
You will be at the forefront of ensuring customer satisfaction and operational efficiency, with key responsibilities including:
- Ensuring all customer requests are carried out to pre-set service levels and standard procedures in a timely manner, aligned with KPI requirements
- Delivering excellence in customer service through deep forwarding knowledge and industry awareness
- Documents, investigates and conducts root cause analysis on any service deviations using systems such as CoreLog and NPS
- Collaborates closely with Sales teams to ensure smooth onboarding of new customers
- Manages the entire claims process, from reporting to closure
- Ensuring compliance with company, industry, and legal standards
- Actively participating in workshops and conference calls as required
- Continuously analysing customer feedback to identify and drive systemic improvements
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What We Look for in You
To succeed in this role, you should bring:
- The ability to understand, absorb, and execute new processes with confidence
- Excellent knowledge of MS Office, with a strong emphasis on Excel
- A strong affinity for high customer service standards and commitment to delivering quality experience
- A customer-centric mindset and approach to problem resolution
- Highly developed organisational and interpersonal skills for effective stakeholder communication
What’s in It for You?
At Kuehne+Nagel, we recognise and reward talent that drives success. Join our team and enjoy:
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- Access to the contributory Kuehne+Nagel pension plan
- Route 2 Rewards; offering discounts, benefits, recognition, and access to our dedicated wellbeing centre
- A committed Employee Assistance Programme, providing 24/7 GP, legal, financial advice, and mental health counselling for colleagues and their immediate families
- As a Gold Covenant employer, we actively support service leavers, valuing the expertise and adaptability they bring to our organisation
Who We Are
At Kuehne+Nagel, logistics isn’t just about moving goods—it shapes everyday life, from the food we eat to the healthcare we rely on. Each individual contribution matters, whether you’re delivering life-saving medicines, fostering sustainable transportation, or enhancing our local communities.
As one of the world’s leading logistics providers, we offer a stable, supportive environment where your career can make a tangible difference. Your impact will extend far beyond expectations, changing lives in meaningful ways.
Note: Placement agencies are kindly requested to refrain from submitting unsolicited profiles. Any unsolicited candidates without prior signed agreements will be treated as our property, and no fees will be paid.
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