Kuehne+Nagel
Sea Logistics Customer Care Specialist
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Sea Logistics Export Customer Care Specialist – Newcastle, UK
It’s More Than a Job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods across the world—optimising processes and fulfilling customers’ promises. Your work ensures that essential items, from medicines to toys to critical machinery parts, reach those who need them. At Kuehne+Nagel, your contribution doesn’t just move cargo—it makes moments meaningful for people everywhere.
We are looking for a Sea Logistics Export Customer Care Specialist to join our office in Newcastle. This role focuses on direct customer interaction, proactive service delivery, problem-solving, and ensuring a positive experience for every Kuehne+Nagel client. You will be responsible for documenting and investigating any deviations from expected service levels and implementing improvements.
How You Create Impact
- Ensure all customer requests are completed on time and to the pre-defined service levels and standard operating procedures, meeting KPI requirements.
- Deliver service excellence by leveraging deep forwarding and market knowledge.
- Document and investigate any service deviations and conduct root cause analysis using our systems (CoreLog, NPS).
- Work closely with Sales teams to ensure smooth customer onboarding and retention.
- Manage the claims process, from reporting to closure.
- Ensure compliance with company policies, industry regulations, and legal standards across operations.
- Participate in workshops and conference calls as required.
- Continuously analyse customer feedback to identify opportunities for system improvements.
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What We’d Like You to Bring
✅ Process Adaptability – Can understand and execute new workflows efficiently. ✅ Technical Proficiency – Strong proficiency in MS Office, particularly Excel. ✅ Customer-Centric Mindset – Passion for delivering high-quality service and meeting customer needs. ✅ Problem-Solving Skills – Ability to diagnose issues and propose solutions. ✅ Organisational & Communication Skills – Keen attention to detail and ability to collaborate effectively.
What’s in It for You?
You’ll be part of a values-driven team that rewards expertise with a committable future. Our benefits include:
🔹 Competitive pension scheme – Access to the Kuehne+Nagel contributory pension plan. 🔹 Route 2 Rewards – Discounts, wellbeing resources, recognition programmes, and financial perks. 🔹 Employee Assistance Program (EAP) – 24/7 access to healthcare, legal, financial advice, and mental health counselling—for you and your family. 🔹 Forces-Friendly Employer – We are Gold Covenant accredited, valuing the skills and experience of ex-service personnel. 🔹 A culture of progress – At Kuehne+Nagel, working here means making a difference daily.
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So, Who We Are
Logistics is life’s invisible framework—from the supplies you rely on to the healthcare you depend on. At Kuehne+Nagel, you’re not just in logistics; you’re helping to create ordinary and extraordinary moments for people worldwide.
We are a global leader with a heritage of innovation, dedicated to forward-thinking solutions that benefit society. Whether it’s life-saving medical shipments, sustainable logistics initiatives, or community support, your career here contributes far beyond your own role.
Notice for Recruitment Agencies
Placement agencies are asked to avoid unsolicited candidate submissions. Any unscheduled profiles will be considered confidential and proprietary, and no fees will be paid. Always ensure you have prior agreement before submitting candidates.
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