Kuehne+Nagel
Sea Logistics Reefer Customer Care Specialist
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It's more than a job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Join our Sea Logistics team as a Customer Care Specialist and become the driving force behind an exceptional customer experience. In this role, you will support our customers end‑to‑end, ensuring smooth shipment handling, proactive communication, and high‑quality service delivery across our global network.
How you create impact
- Handle all customer requests according to service levels, procedures, and KPIs
- Monitor customer shipments, provide proactive updates, and resolve issues collaboratively with internal stakeholders.
- Document deviations, investigate root causes, and analyse performance using KN systems (TIP, EQMS, CoreLog, NPS).
- Ensure accurate transfer of customer requirements into KN systems to enable successful OCC execution.
- Manage tasks through Business Process Automation tools and maintain oversight via the CCL Dashboard.
- Qualify inquiries, prepare quotations, and support up‑selling within corporate pricing guidelines.
- Liaise closely with Sales to ensure smooth onboarding of new customers.
- Monitor carrier/vendor performance, escalate discrepancies, and support claims management from reporting through closure.
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What we would like you to bring
- Strong customer service orientation with excellent interpersonal and communication skills.
- Ability to work independently and collaboratively within a team.
- Strong problem‑solving capabilities and resilience when facing challenges.
- Excellent organisational skills and time management to prioritise and meet deadlines.
- Comfort with change and ability to adopt new technologies quickly.
- Experience with MS Office / 365 and related operational systems.
- Previous experience in sea logistics, import/export, or handling reefer containers.
- Fluent-level English skills
What's in it for you
In this role, you will join a supportive and collaborative team environment where your contributions directly impact customer satisfaction and service excellence. We offer opportunities for professional development within a global logistics leader, exposure to international operations, and a culture that values quality, continuous improvement, and innovation. You will work with modern tools and systems, engage with cross‑functional experts, and be part of an organisation committed to safety, sustainability, and operational excellence.
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Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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