JD Group Plc
Seasonal Store Colleague - BHX Airport
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Seasonal Store Colleague - BHX Airport
About the JD Group
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across multiple retail fasciae in markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The group continues to grow in the UK and internationally.
We aspire to be the leading global omnichannel retailer in the sports and outdoor industry. To shape our future, we seek enthusiastic individuals who embody our values of being people-led, innovative, and customer-focused, all while delivering operational excellence by identifying opportunities for growth.
Sales Assistant at JD SportsBMI
We are hiring Sales Assistants to play a vital role in delivering an exceptional shopping experience for our customers at JD Sports, Birmingham Airport (B26 3QJ).
Key Details
Working in an airport environment requires flexibility with shifts ranging between 3:30 AM and 11 PM, including weekends and bank holidays.
Requirements
“Candidates must provide a reference history from the last 5 years and undergo a criminal record check (DBS) in line with Airport Security Regulations. Unsocial hours between 10 PM and 6 AM will be paid at a premium rate.
Note: This role is not suited for Young Workers (Under 18). By law (Protection of Young Persons (Employment) Act 1996), young workers cannot work between 10 PM and 6 AM.
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Role Overview
As a Sales Assistant, you will contribute to delivering exceptional customer experiences. The JD Group empowers career progression, making it ideal for motivated individuals keen to advance professionally.
Responsibilities
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Provide exceptional customer service by greeting customers warmly and meeting customer service metrics.
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Drive and exceed sales targets using in-store devices, showcasing the full product range, and maximizing add-on sales opportunities.
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Maintain high visual and merchandising standards, ensuring a clean, well-stocked, and organized shop floor that aligns with brand guidelines.
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Support overall store operations by assisting other departments, representing the company professionally, and adhering to safety guidelines.
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Process sales transactions accurately (cash and card payments).
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Upsell and cross-sell products to meet sales objectives.
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Keep stock levels replenished on the shop floor, ensuring shelves are well-organized and visually appealing.
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Address customer queries professionally and help achieve store targets by collaborating with fellow team members.
Role Objectives and KPIs
Achieve the following targets:
- Contribute to monthly sales targets (or exceed them).
- Maximize additional KPIs including:
- Units sold
- Conversion rate
- Average ticket value (ATV)
- Units per transaction (UPT).
- Hit upselling / cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure 100% stock replenishment on the shop floor.
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Skills and Experience
Applicants should showcase:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- The ability to embrace challenges as opportunities to grow their career and develop new skills.
- Strong interpersonal and communication skills, thriving in social situations and engaging confidently with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We recognize our employees’ contributions and reward them with outstanding benefits:
- 25% company discount on a wide range of products across:
- JD Sports
- Scott
- Foot Patrol
- Blacks
- Millets
- GO Outdoors *(both in-store and online).
- Exclusive retail and hospitality deals/discounts via our online benefits platform.
- Access to counseling services and digital health advising through the benefits platform *(TELUS Health)**.
- Health cash plans.
- Learning and development through internal courses to support personal and professional growth.
- Apprenticeships & accredited qualifications: Gain nationally recognized qualifications while earning *(England-only)**.
- Discounted gym memberships at JD Gyms.
- Colleague networks: Opportunities to share experiences and support initiatives for positive change.
- Volunteer opportunities through the JD Foundation.
- Employer engagement forums to help influence impactful change.
- Incremental holiday allowance.
“Thank you for your time.” (#JD)
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