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GCB7 Support Analyst – COO Analytics & Automation [Secondment – 12months] Overview: As a Support Analyst colleague, you will play a vital role in the smooth operation of the COO Analytics & Automation team, with a primary focus on supporting the management and administration of the financial crime data for the UK market for the Account Review team as part of Economic Crime Prevention (ECP), formerly Financial Crime Ops (FCO). Your diligence and organisational skills will help ensure change proficiency, system reliability, and timely reporting, directly supporting our commitment to excellent customer service and highlighting key risks within various business areas. In this role you will: Maintaining accurate and detailed data to enable consistent MI reporting standards. Identify issues and escalate emerging risks to appropriate risk management areas through data analysis. Provide operational teams with insightful performance data to ensure decisions are data-led and provided from a robust and reliable data source. Assist with building new automation tools to support various areas in achieving the key performance, risk and control indicator metrics. Manage projects independently through a full development cycle and work collaboratively with various stakeholders across several key business areas on essential deliverables. Understand the end-to-end customer journey to ensure relevant counsel can be provided to stakeholders in impacts of decisions and changes to existing processes. Assist with the preparation and distribution of regular and ad hoc reports for Financial Crime Ops to support the wider business. Consult with internal stakeholders to discuss and document changes to MI requirements. Provide general administrative support to the wider COO Analytics & Automation team as required. To be successful in this role you should have: Strong organisational skills and diligence, especially when handling sensitive data. Good working knowledge of Microsoft Office, particularly Excel in managing and reporting data. Ability to quickly learn and adapt to new systems and processes. Experience in a Financial Crime area would be an advantage Effective communication and teamwork skills. An initiative-taking approach to problem-solving and process improvement. Preferred base location: Leeds, with other locations considered
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