Cheswold Park Hospital
Secretary
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Job Summary
Wakefield Child and Adolescent Mental Health Service is currently recruiting a secretary based at Airedale Health Centre, Castleford.
We are looking for a secretary who has experience of working within an office environment, who is self-motivated, friendly, able to work accurately under pressure to deadlines and is flexible in their approach. They must be able to use their own initiative and prioritise their workload.
The role is 37.5hrs per week, with office opening hours Monday to Friday 8:30am till 5:00pm.
The role is to support our Mental Health Support Team; however applicants will be required to work as part of an integrated wider admin team within the CAMHS service and therefore you will be required to demonstrate a flexible approach to travel as you may be required to cover at different bases of the service.
Any further questions please contact Janine Guthrie, Administration Team Manager, at janine.guthrie@swyt.nhs.uk
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
Main duties of the job
Duties will be varied and will include receiving telephone calls into the department. Working in Microsoft Office, Microsoft Excel, the trusts clinical recording system (SystmOne), typing and word processing letters, reports and general correspondence, also receiving referral information. Receiving general telephone enquiries into the department and liaising with other professionals, take accurate messages and minute meetings. Good communication skills and a professional manner is essential.
The successful candidate must be fully computer literate in Microsoft Office and be qualified in GCSE English and hold a Typing/Word Processing qualification to RSA III or equivalent.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
About Us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means we're accountable to our members, who can have a say in how we're run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
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We do reserve the right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Details
Date posted
09 July 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9378-W1512B
Job locations
Airedale Health Centre
Airedale
Castleford
West Yorkshire
WF10 3JJ
United Kingdom
Job Description
Job responsibilities
Service user contact referred to in this Job description will only apply when working within a clinical area.
The Post-holder Will:
- Under the supervision/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secretarial/administrative service to clinical/support services, in an efficient and confidential manner.
- Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
- Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.
- May work within clinical environments where conflict resolution may be required.
- Act as principal point of contact for users of the service e.g., individuals from within/outside the Trust, service users and members of the public etc.
- Work flexibly to meet the needs of the service.
- Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
- Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
- Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholder's level of competency or authority to the Line Manager.
- Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
- Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.
- Ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trust's Values.
For Full Job Description, Please See Attached Supporting Documents.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
Person Specification
Qualifications
Essential
- Must be appropriate to the role: NVQ level 3 or RSA III or OCR III (or equivalent level of qualification in related subject e.g business admin, typing/word processing, customer services) Or, be able to demonstrate competency at level 3.
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Desirable
- Willingness to undertake further study/development.
Personal attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Desirable
- In working in a caring environment
- In dealing with the public
- Of NHS software programme
- Leadership skills
- Customer Care skills
- Excellent IT skills
Experience
Essential
- Recent Secretarial/administrative experience
- Copy /audio typing if applicable to role
- Note/minute taking
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc
- In working as an effective team member with minimum supervision
- In working in a busy environment with competing demands
- Understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment
- In dealing with the public
- Of NHS software programme
- Leadership skills
- Customer Care skills
- Excellent IT skills
Physical attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Special knowledge and skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In, decision-making and prioritisation
- Knowledge of Data Protection Act
- Customer care skills
- Good interpersonal skills
- Diversity/Cultural understanding
- Resilience to pressure and exposure to emotional, distressing situations
- Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trust's value based induction
Desirable
- Knowledge of information governance
- Problem solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South West Yorkshire Partnership NHS Trust
Address
Airedale Health Centre
Airedale
Castleford
West Yorkshire
WF1
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