Mersey Care NHS Foundation Trust
Secretary/Administrator
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Band 3 Secretary/Administrators within Community Care Services
An opportunity has arisen for Band 3 Secretary/Administrators within Community Care Services at Mersey Care NHS Foundation Trust.
About the Role
This role provides a comprehensive, high-quality administrative and reception support service, acting as a key point of contact for patients, service users, carers, and health professionals. The post holder will support clinical and operational teams to ensure the effective, timely, and confidential management of information and access to services.
The post holder will have responsibility for supervising administrative staff, allocating tasks, and supporting the smooth running of the service.
Key Responsibilities
- Act as first point of contact, providing reception services for patients, carers, staff, and visitors
- Manage telephone, email, and general enquiries, prioritising and escalating as appropriate
- Arrange clinics, appointments, and meetings, including diary management and record keeping
- Create, update, and maintain electronic patient records in line with Trust policies
- Input, retrieve, and quality-check sensitive and confidential information accurately
- Support referral pathways and liaise with internal and external agencies as required
- Produce reports, statistics, and performance information using Trust IT systems
- Maintain supplies, support administrative systems, and highlight operational issues
- Contribute to service improvement activity and provide cover for colleagues when required
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Values
You will role-model Mersey Care’s CARES values and contribute to a Just and Learning Culture, promoting Civility and Respect in all interactions.
About Mersey Care NHS Foundation Trust
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales, and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
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At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible Working
Flexible working requests will be considered for all roles.
Application Information
For further details / informal visits contact:
- Name: Lisa Lowe
- Job title: Deputy Admin Support Manager
- Email address: Lisa.Lowe@merseycare.nhs.uk
- Telephone number: 07884441768
Note: This role is for part-time hours of 22.5 to cover Maternity Leave.
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