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Working Monday - Friday 9-5:30 based in the Holborn Office (London)
The Section 13 Manager
The Section 13 Manager is responsible for administering the full end-to-end Section 13 rent-increase process across our Build-to-Rent (BTR) portfolio. This includes issuing statutory notices, coordinating evidence-based rent proposals, supporting resident negotiations, managing escalations to the First-tier Tribunal (FTT), and ensuring all compliance, communication, and system-update requirements are met.
Administrate the Section 13 Process
- Manage the administration of the Section 13 rent-increase process from notice preparation through to completion.
- Ensure notices meet statutory requirements and are served within defined internal timelines.
- Track and manage all deadlines to avoid delays in uplift or revenue loss.
- Coordinate all supporting documentation, system updates, and workflow steps.
Market Evidence & Rent Justification
- Compile and analyse rental comparables and market data to justify proposed increases.
- Ensure all rent proposals meet market-rent requirements.
- Collaborate with pricing, leasing, and asset strategy teams.
Resident Negotiation & Communication
- Act as the primary contact for residents.
- Conduct structured negotiation conversations.
- Document all outcomes and ensure written agreements are recorded.
First-tier Tribunal Case Preparation & Representation
- Prepare evidence bundles, timelines, and documentation for FTT challenges.
- Represent the landlord professionally at hearings.
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Governance, Reporting & Compliance
- Maintain a complete register of notices, negotiations, outcomes, and cases.
- Ensure compliance with statutory obligations and internal policies.
- Produce regular reports on performance, risks, and efficiency.
Cross-Functional Collaboration
- Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.
- Provide training and guidance.
General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental, and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life’s business.
- Support the Marketing Team to implement engaging community building events for residents.
- To undertake any other duties as are reasonably requested from time to time.
Essential
- Understanding of tenancy legislation.
- Strong administrative capability.
- Excellent communication and negotiation skills.
- High accuracy and attention to detail.
Desirable
- Experience in BTR/PRS/property management.
- Familiarity with tribunal processes.
- Strong systems literacy.
Benefits
Critical Illness Cover
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Eligible employees will be automatically included in this policy after 12 months’ service.
Eye Tests & Glasses
Way of Life will cover the cost of an eye test up to a value of £30 every 2 years.
Family Friendly Pay
Way of Life provides enhanced rates of Maternity, Paternity and Adoption pay (subject to eligibility criteria as outlined in the full policies available in the handbook).
Life Assurance
Employees will automatically be included in the Group Life Assurance policy after 12 months’ service. This provides death in service benefit at 4 x basic annual salary at date of death. No Benefit in Kind will be applicable.
Benefit Hub
This is available to all employees from the start of employment. Benefit Hub, is a team happiness platform that gives you access to over 200 perks! You’ll get access to hundreds of big brand discounts; a wellness hub packed with expert lifestyle and fitness classes; premium rewards; plus a ton of fun surprises!
Private Healthcare
This is available from the start of employment. Way of Life will pay for employees Private Healthcare. Employees can choose to add family members (spouse/children) or their Partner (providing they live at the same address as the employee) at the rates we can get as a Company.
Season Ticket Loans
We are aware that travel can be expensive. Way of Life provides season ticket loans for employees who have completed their probation period, in order to help spread these costs.
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