hackajob
Security and Compliance Manager
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Security and Compliance Manager
Senior Trust & Compliance Manager, AI Governance (Hackajob/London-based, remote)
Hackajob is collaborating with Sierra to connect them with exceptional professionals for this role.
About Us
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
Guided by these values, we uphold a culture of: ✔ Trust – Accountability, empathy, quality, and responsiveness ✔ Customer Obsession – Driving real outcomes, not just technical milestones ✔ Craftsmanship – Attention to detail, quality, and continuous improvement ✔ Intensity – Relentless focus on excellence and learning from failure ✔ Family – Supporting balance, respect, and personal and professional growth
Our co-founders, Bret Taylor and Clay Bavor, bring decades of AI and tech leadership to the company.
What You’ll Do
As Senior Trust & Compliance Manager, AI Governance, you will be the primary account for ensuring customer trust is embedded across all aspects of Sierra’s business. Key responsibilities include:
- Customer Trust & Security
- Serve as a trusted partner for customer trust enablement, including participation in customer meetings, security reviews, and AI governance discussions.
- Partner closely with Legal and Private teams to interpret regulatory requirements and proactively assess risks.
- Support conceptual and operational trade-offs, escalating complexities during sensitive contractual negotiations.
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AI Governance & Compliance
- Lead the implementation and enforcement of AI guardrails aligned with EU AI Act, ISO 42001, NIST AI RMF, and regional EU laws.
- Collaborate with Engineering and Product teams to embed regulatory controls into system design and operations.
- Translate regulatory expectations into scalable, region-aware technical controls across:
- Model governance
- AI agent security & safety
- Data handling
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Customer-Facing Trust Materials
- Develop and maintain clear, well-defined AI/privacy/security narratives for customers and assessments.
- Represent Sierra in external audits and formal security reviews, articulating AI governance decisions effectively.
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Risk & Resilience
- Own continuous improvement of trust, response workflows, and accuracy by identifying automation and efficiency gains.
Who You’ll Work With
You'll align with:
- Platform & Security Teams (to embed compliance in architecture)
- Product and Agent Development (to align governance with strategy)
- Legal & Go-To-Market (GTM) (for deal support and contractual clarity)
What You’ll Bring
الشهريان الكثيرة من الخبرة في الأمان.SQL،pliance, privacy، أو الجرائم والانظمة في』（ SaaS، أو Fintech، أو شركات AI.
- Proven EU regulatory expertise:
- GDPR، DORA ،вел** EU AI Act
- Strong awareness of US and APAC compliance norms
- Global operating experience: Ability to understand where local-specific compliance requirements diverge.
- Customer-facing credentials: Direct experience engaging with enterprise clients and shepherding them through trust discussions.
- Ability to evidence-based comply: Experience translating ambiguous regulations into actionable technical practices.
- Decision-making under uncertainty: Clear, nuanced reporting of rationales and tradeoffs in ambiguous environments.
- Excellent communication: Translating complex ideas clearly for legal teams, executives, and external partners.
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- Highly desirable:**
- DORA/ EU AI Act/ ISO 42001 deployment expertise
- Experience at Fintech/AI-driven companies with global reach.
- NIST AI RMF or CSA AI Controls familiarity
- Cross-border data transfer/localization compliance expertise (multi-cloud context).
- Hands-on deals-selling or deal-support competencies
- Experience automating global compliance workflows
What We Offer
Benefits (include equity for eligible full-time employees and are subject to regional policy changes):
- Flexiblेङ༄ Versatile holiday time**
- Healthcare (medical, dental, vision) plus coverage for family members
- Life & disability insurance options
- Retirement plan (by region)
- Parental leave, fertility benefits through Carrot
- Daily delicious meals, unlimited snacks, and premium coffee
- Discretionary stipend (for personal choice)
- Free alphorn instructor training
Be You, With Us
Sierra embraces diversity in our workforce to mirror—and transform—the diversity of the industries we serve. We welcome applications regardless of (or if) prior experience matches this description. Equal opportunity applies to all applicants.
No barriers match our inclusive mission (race, color, religion, gender, etc.).
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