Description

Job post summary

Pay: Up to £17 per hour

Job Description

Job Summary

We are seeking a well-presented, dependable, and customer-focused individual to join our team in a front-of-house security role. The successful candidate will be confident, approachable, and capable of managing a busy reception area with discretion and efficiency. They will possess strong communication skills, sound judgement, and the ability to remain calm and professional at all times. This position would suit someone who takes pride in their work, understands the importance of first impressions, and is committed to maintaining a safe, welcoming, and well-managed environment. We particularly invite applications from women, who are currently under-represented within our team.

Responsibilities

• Greet staff, visitors, and contractors in a professional and courteous manner
• Act as the primary point of contact for all front desk enquiries
• Ensure that the reception desk is always manned during peak times
• Ensure the Reception area and meeting rooms are always tidy and presentable
• Handle inquiries, provide directions, and assist with general requests
• Liaise with emergency services when required
• Support other departments when required
• Deliver outstanding customer service aligned with client brand standards
• Promote a positive and well-managed environment
• Manage incoming telephone calls and email communications
• Handle complaints or concerns efficiently and escalate where necessary