Samsic UK
Security Control Room Resource Planner
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Security Control Room Resource Planner
Control Room Resource Planner
Are you an enthusiastic, dedicated, and vigilant individual looking for an opportunity to join our Samsic UK Security family? This role may be perfect for you.
We have an exciting opportunity for a Control Room Resource Planner to join our team in our Coventry office.
Role Purpose
The purpose of this role is to provide efficient and professional Control Room Duties and Resource Planning to Samsic UK Security’s clients, ensuring:
- High levels of customer service are demonstrated
- Each site has fully trained staff to meet contractual obligations
Contract & Hours
You will be contracted for 42.5 hours per week, operating over the following shift pattern:
- Week 1: Monday – Friday 06:00 – 14:30
- Week 2: Monday – Friday 12:30 – 21:00
Salary & Benefits
- £32,760 per annum (£14.78 per hour)
Key Responsibilities
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Maintain records including:
- Holiday management
- Sickness
- Hours of attendance at work
-
Manage:
- Last-minute sickness
- Planned absences
- Bradford Factor
-
Annual leave approval
-
Resource planning including:
- Regional rota management
- Tactical cover support
-
Custom client request management
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Dispatch alarm notifications to Response Teams
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Prepare and process payroll
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Manage wage-related queries
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Administer staff welfare calls
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Liaise with clients
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Generate and update:
- KPI spreadsheets
- Weekly/monthly reports
- Database updates
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Work closely with Service Delivery Manager and Operations Manager
Essential Requirements
| Criteria | Requirement |
|---|---|
| Right to work | Unrestricted right to work full-time in the UK (minimum 1-year contract required) |
| Communication | Fluent in spoken and written English |
| Work History | Five-year checkable employment history |
| Microsoft Proficiency | Working knowledge of Microsoft Excel and Word |
Additional essential qualifications include:
- Strong customer service skills
- Effective written and verbal communication
- Ability to work independently with minimal supervision
- Good organisational skills
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Selection Process Note
Due to high application volumes, CVs must include:
- Full 5-year (backdating today) checkable work history—each role must list month and year of start/end dates
- Any employment gaps must be explained (e.g., education, career breaks)
Failure to comply will result in automatic rejection.
About Samsic UK
Founded in 1986, Samsic has evolved into Total Facilities Management user today. In 2021, Samsic Group employs 70,000+ staff across Europe with an annual turnover of €2.4 billion.
In the UK, Samsic UK Security offers Security, Cleaning, and Support Services to:
- 750+ customers
- 1700+ sites
With a network of 14 regional offices and 3000 highly-skilled employees, Samsic ensures client needs are met efficiently.
Career Development & Benefits
- Full training provided
- Apprenticeship scheme available
- Rewards & recognition program
- Career development plans
- Access to a pension scheme
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