Carlisle Support Services
Security Duty Manager
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Job Introduction
We have an exciting opportunity for a positive, people-focused Security Duty Manager to join our team at the Southbank Centre. We welcome applications from candidates of all genders and backgrounds who are passionate about safety, leadership, and creating a positive experience for our staff and visitors.
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Family friendly benefits - discounts for shopping, eating out, and cinema tickets to help you save money.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Increased annual leave recognised through service and loyalty.
- The opportunity to buy annual leave, to enhance your work life balance.
- Flexible working patterns that fit around your busy lifestyle.
- Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
- Fully funded SIA top-up training from our own team of in-house, female and male trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer for work who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.
Our Client
Set across 11 acres, The Southbank Centre is London’s favourite meeting spot with restaurants, bars, street food markets and dramatic riverside views.
The Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library and Arts Council Collection and home to six resident orchestras.
Purpose of the Role
This role is ideal for someone who enjoys leading diverse teams, managing day-to-day operations, and contributing to a safe, welcoming and inclusive environment for everyone on site. You will oversee security operations across several buildings and public areas, supporting your team while ensuring procedures are followed to a high standard. Working a 12-hour rotating shift pattern, you will play a crucial role in overseeing daily security operations, managing team members, and responding promptly to incidents. The SDM is responsible for managing a large team of Security Officers, covering 2 barriers, 4 buildings, Queens Walk, Skate Park and two remote sites.
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Shift rotation of 6 on 3 off shift pattern days and nights. 0630 – 1830 and 1830 – 0630 averaging 54 hours per week.
Person Specification
- Door Supervisor License and CCTV License (required)
- Proven experience in a security role, with leadership or supervisory experience of 2 years.
- Excellent communication, resolution-making, and problem-solving skills.
- Strong organizational skills and attention to detail.
- Appreciation of the need for safe working practices, with the ability to implement company policy and procedure and ensure it is adhered to at all times.
- Flexibility to work both day and night shifts in a rotating schedule.
- SIA Guarding or Door Supervision licence
- 5 years checkable work and address history
Key Responsibilities
- Provide visible, approachable leadership to your team
- Respond promptly and professionally to incidents
- Coordinate daily security operations across multiple sites
- Build supportive working relationships with staff and visitors
- Ensure the service delivery is of a high standard at all times.
- Ensure all customer / staff queries and complaints are dealt with in a timely and effective manner and that the customer / staff member is kept fully informed of what action has/is being taken.
- Support staff welfare through regular check-ins
- Ensure staffing levels and training compliance
- Ensure security personnel are fully trained to site specification.
- Review shift performance and identify improvements
- Guide and supervise the security team to ensure smooth operations across shifts.
- Prepare accurate incident and shift reports
- Mentor and support new team members
- Maintain regular refresher training and ensuring that the training records are kept up to date.
- Liaise with internal departments and external agencies when required.
General Responsibilities
- Build positive relationships with the greater business and stakeholders of the Southbank Centre.
- Responsible for your uniform and to ensure it is always clean and in good condition.
- CCTV System - Axon
- Access Control - Plan
- React to all alarm activations from Winchester House through the CRS, as per the procedure held in the emergency briefcase.
- All other security, fire, emergency alarms must be managed effectively following SBC procedures.
- Strong time keeping within the team, duty start and finish times, opening and closing times of buildings, daily rotations and reaction time to incidents.
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While the details in this job description reflect at the present time the main areas of work you will be required to undertake, you must be prepared to carry out any instruction which may involve work of a different nature on either a long- or short-term basis, deemed reasonable and necessary to meet the needs of the business.
Attributes
- Punctual.
- Smart and courteous at all times.
- Passion for providing good customer service.
- Excellent communication skills.
- Strong awareness of security procedures.
- Strong leadership skills.
- Knowledge of HR protocols.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference.
Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We vigorously encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
Join our team where empathy and inclusivity thrive; we welcome and support individuals with disabilities, ensuring everyone has the opportunity to succeed.
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