Mitie Cleaning & Hygiene Services
Security Intel Officers
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Job Objectives And Responsibilities
- To provide an effective and efficient administration service to the Security department.
- Ability to work as part of a team, being proactive in a demanding work environment.
- To support functional teams at all levels in providing a fully comprehensive administration service to enable successful delivery of the Team's priorities.
- To work as an integral team member to meet the needs and expectations of the organisation, stakeholders, and business.
Main Duties And Accountabilities
- Provide routine support to the Head of Security.
- Process and analyse security intel reports and any other information received.
- Manage and monitor Heathrow IRC's security reports.
- Develop positive and progressive relationships with internal and external stakeholders and colleagues.
- Maintain a system for the effective processing of security reports ensuring any identifiable action is reported to the Head of Security.
- Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
- Assist where required to produce and distribute, as required, documents and information, often of a confidential and sensitive nature, in a timely manner consistent with company standards of efficiency and accuracy.
- Attend and collate minutes and note-taking during meetings for the Head of Security, as required.
- Develop and introduce innovative processes and procedures to improve efficiency and overall productivity of the administrative function within Security.
- Support the wider administrative team, undertaking duties as required, to assist in the smooth running of the Centre.
- Promoting continuous process improvement.
- Ad hoc administrative duties.
- Produce graphs and data for analysis.
- Monitor and produce evidence from CCTV and other sources.
- Assist with security training for staff and stakeholders.
Person Specification
- Previous administrative experience is required, ideally within an operations or security department.
Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
Delivering Excellence
- Produces high quality, accurate work to timescale.
- Follows and understands Care & Custody standards and procedures.
- Clearly understands consequences of not achieving standards.
- Records and checks information and documentation accurately.
- Maintains concentration and focus on task/job in hand.
- Actively seeks ways to make improvements.
- Accepts responsibility for own actions.
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Communication
- Is confident, clear, accurate, and to the point when sharing/giving information.
- Maintains eye contact when communicating.
- Asks questions and probes to gain relevant information.
- Summarises key relevant points.
- Seeks clarification when necessary.
- Listens to and carefully reads instructions and information.
- Is discreet and maintains confidentiality of information.
- Is polite and tactful.
- Checks theirs and others understanding.
- Adjusts language to the demands of the situation.
- Uses non-verbal communication constructively and effectively.
Safety, Dignity and Diversity
- Shows respect for others treating people fairly with dignity and consideration.
- Knows the Company policy on safety, dignity, and diversity.
- Maintains the health, safety, and welfare of self and others.
- Does not discriminate against or harass others.
- Challenges inappropriate behaviour and language explaining why it is unacceptable.
Planning & Organising
- Is organised and structured in approach.
- Prioritises and manages own time effectively.
- Organises and plans own workload.
- Completes tasks on time, meets deadlines.
Decision Making
- Obtains checks and understands all relevant and available facts before drawing a conclusion.
- Recognises the need to take action.
- Uses basic rules, common sense, and past experience to identify problems.
- Recognises when a current situation is like a past situation.
- Understands how own tasks relate to wider framework.
- Assesses situations objectively.
Change Orientation/Flexibility
- Is open to change and is flexible.
- Is willing to try out different ideas, solutions, technologies, and working practices/methods.
- Adapts to changing requirements and priorities.
- Quickly picks up new ideas and ways of working.
- Supports and assists with implementation of new ideas.
- Maintains effectiveness during rapidly changing situations or priorities.
- Makes suggestions to improve practices, systems, and procedures at work.
- Questions existing methods constructively with the aim of improving service delivery.
Resilience/Drive
- Picks up problems, takes the initiative, and deals with them without unnecessarily passing upwards.
- Consistently delivers what is required to deadline.
- Recognises importance of meeting objectives.
- Bounces back after setbacks.
- Keeps difficulties in perspective.
- Accepts challenging work.
- Seeks feedback on performance and constructively accepts it.
- Evaluates own performance.
- Accepts responsibility for own development.
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Process and analyse security intel reports and any other information received.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available.
- We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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