Mitie Cleaning & Hygiene Services
Security Officer
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Security Supervisor – National Grid, Eakring, NG22 0DA
📍 Location: Newark | Pay Rate: £14.67 per hour
Monday – Friday 0700-1700 - 50 hours a week
Job Overview
To provide a comprehensive security service covering buildings, grounds, property, and car parks in order to ensure a safe and secure environment for the client, customers, colleagues, and visitors.
Market Leadership
- To always look out for opportunities to develop our service
- Retain Client and gain additional business
- Improvements in sales / margin
Customer and Client Satisfaction
- To be polite, professional, and friendly at all times with customers, clients, and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- Increase in Customer / Client compliment letters
- Decrease in Customer / Client complaint letters
Main Duties
Operations
- To ensure everybody in the team are aware of, and meet the legal and Company requirements for fire, safety, health, and hygiene
- To report health and safety issues to the line manager, including all accidents and near misses
- To promote good safety habits and methods of work
- To manage the site including grounds and car parks in line with the Company security policy, whilst adhering to the Data Protection Act
- To monitor the CCTV system at all times
- To carry out frequent patrols in accordance with set security/fire procedures including safety checks, reporting of defects, and attendance at incidents
- To lock and unlock areas and set intruder alarms and liaise with the police in the event of an alarm when applicable
- To assist in preventing acts of violence, crime, or disorder and to investigate incidents of theft, criminal damage, etc. which may occur
- To remove trespassers and unauthorised persons where appropriate
- To provide escort duties as required, including the movement of cash and valuables
- To deal with incidents relating to lost and found property
- Work in a systematic, methodology, and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
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Basic Duties & Responsibilities Security Supervisor
- External, internal patrols
- Emails, telephone calls, reporting site incidences to the site manager and Ops manager
- E-learning
- Handling keys in safe, staff car keys
- Scheduling Staff where required
- Merlin- DOB, tasks.
- Temp access cards management
- Gatehouse duties/Reception Duties
- Health and safety reporting, IMS
- Managing emails, visitor sheet, contractors in Weekend & BH
- Raising jobs to helpdesk- 165, BH for emergency jobs eg: flood, leaking roof, gates & barriers issue etc.
- Incident Controller 2 outside of normal office hours
- Activate cards, apps cards using Gallagher system.
- Various jobs as per request by client
- Processing Alarms on fire, argon panel, weekly Monday fire alarm test during weekend & BH
- Smoke heads isolation in zones request by contractors or their hosts.
- Knowledge of REDCARE (CHISEL), role during real or false alarm, during 6 monthly fire drill.
- Managing cover officer, patrol officer when on shift as supervisor.
- First aid, panic alarm management.
- Adding late booked, out of hrs booked visitor, contractors in visitor sheet on weekend & BH
- Dealing with incidents, calling emergency services if needed eg: protestor, drone, photo video taking, intrusion, trespass, bomb threat, audit etc.
- Managing Traffic during broken gate, barrier.
- This list is not exhaustive and additional Duties & Responsibilities can be added by Mitie
Additional Duties
- Reporting incidents, faults to manager, DPM depending on nature of incident during weekend & BH.
- Monitoring CCTV, rebooting, reporting finding.
- Reporting incidents to OOH Duty Property Manager/Night Supervisor
- Merlin- DOB, tasks, reporting incident/accidents.
- Essential training to new cover officer, patrol officer.
- Daily CCTV checks, recording in sheet.
- Incident Controller outside of normal office hours
- Ensuring details/notes/handovers are completed between shifts OOH
What We Are Looking For
- Previous Security Experience
- Door Supervisor SIA License
- SC Clearance desirable
- Full Driving licence
Person Specification
What Skills, Knowledge & Experience are required for the role
- Good Communication skills
- Good PC knowledge in Microsoft Word, Excel & Powerpoint
- Good knowledge of CCTV systems
- Good knowledge of Access Control systems
- Good knowledge of Health and Safety
- First Aid at Work Trained
- Incident Controller / Fire Warden Trained
- SIA License (DS only)
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Mitie Values
- We are one Mitie.
- We are built on integrity and trust.
- We go the extra mile.
- Our diversity makes us stronger.
Our customers' business, is our business
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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