Security Officer 40hrs - Metrocentre, Gateshead

Purpose of the Role The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times. This role ensures the centre is a safe and welcoming place for everyone. A can-do attitude is essential to this role. This Role Attracts Full time permanent role on a fixed shift pattern Shift working either days or lates, working at times between 0700hrs and midnight. Applicants should expect to work both day shifts and late shifts with days starting at 07:00 and late shift finishing at 00:00. These timings may vary with demands of the job. 40 hour per week contract (paid for breaks) Annual Bonus Free onsite parking Public transport links at the Metrocentre Free uniform provided. Paid for SIA licence renewal / Upskill / First Aid Break Room / Kitchen / TV Room / Locker room / Shower facilities Counter Terrorism Training Key Responsibilities To be part of a team in a permanent rostered shift pattern covering days and late shifts. Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile. Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre. To ensure a smart appearance, adhering to the uniform policy. Must be able to work with external agencies including local authorities and law enforcement. Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed. Carry out proactive patrols of the centre focusing on public safety and suspicious activity. Carry out Counter Terrorism Training reinforcing our security strategy. Manage unauthorised access by excluded persons. Respond to the site radio system, maintaining professional radio procedures at all times. Accurate completion of site records / reference materials including Health & Safety records, Incident Forms. Undertake any other reasonable duties as required to meet the needs of the business. Skills, Knowledge and Experience QUALIFICATIONS AND EXPERIENCE Essential: · Own transport / use of public transport · SIA Door Supervision or Guarding Licence · Experience of working in a customer focussed environment · First aid qualified or willing to work towards qualification Desirable: · CCTV SIA Licence · Professional or further qualification in Security · Experience of working in a security role within a customer focussed environment COMPETENCIES · Good verbal and written communication skills. · Able to articulate clearly and credibly with all staff. · Capability to work unsupervised and take responsibility · Aptitude to remain calm under pressure · Smart appearance Job Types: Full-time, Permanent Schedule: Day shift and Late shift Licence/Certification: SIA License (required) Working Hours - 40hrs per week shift work. Covering shifts from 7am to midnight Salary - £27,084 #LI-DNI Please see our Benefits Booklet for more information.