Mitie Cleaning & Hygiene Services
Security Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Security Officer
Retail Security Officer – M&S
Location: M&S Worcester – 39 High Street, Worcester, WR1 2QN
Salary: £13.58 per hour
Hours: Guaranteed 40+ per week
About the Role
Bet Your Places, Thrive Your Communities.
Join Marks & Spencer (M&S) as a Retail Security Officer, playing a crucial role in creating a safe, welcoming, and secure environment for customers and colleagues.
This isn’t just a security role—it’s for individuals who stay calm under pressure, lead with professionalism, and take pride in delivering exceptional service while protecting our stores, people, and products.
We’re looking for confident, customer-focused professionals who blend strong awareness with a warm, approachable demeanour. You’ll be a visible presence in-store, supporting customers while ensuring the business remains secure and operational.
At M&S, our customers don’t wait—this role operates in a fast-paced retail environment, demanding alertness, quick responses, and adaptability.
Key Responsibilities
Customer Service & Customer Experience
- Create a welcoming, supportive retail environment.
- Greet and assist customers from the moment they enter the store.
- Provide professional support to both customers and colleagues.
Loss Prevention & Security
- Prevent loss and respond to incidents to safeguard stores and goods.
- Identify security risks and support safe working practices.
- Work with store teams to maintain high standards in security protocols.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Digital & Operational Duties
- Use store technology, including mobile reporting systems and body-worn cameras, for incident management.
- Ensure accurate record-keeping and compliance with security procedures.
Emergency & Crisis Management
- Stay calm and professional during high-pressure situations.
- Follow emergency procedures with confidence and quick decision-making.
Team Collaboration
- Work closely with store colleagues to uphold operational standards.
- Foster a positive, team-driven atmosphere.
Flexibility & Adaptability
- Handle unexpected challenges in a dynamic retail setting.
- Adjust to changing needs with rapid problem-solving.
Requirements
- Previous security experience is highly desirable (recommended)
- SIA licence is desirable but not essential (M&S may offer support for obtaining one)
- Strong communication and interpersonal skills
- Calm, confident, and professional demeanour
- Proactive mindset with the ability to make quick, sound decisions
- A genuine passion for customer service and safety
Additional Information
- Candidates must be able to provide a 5-year checkable work history in the UK.
Excellent Benefits
✅ £13.58 per hour ✅ Guaranteed 40+ hours per week ✅ 20% colleague discount (after qualifying period) ✅ Company-funded SIA licence renewal ✅ Share Incentive Plan ✅ Save As You Earn (SAYE) Scheme ✅ Cycle-to-Work Scheme ✅ Life Assurance (covering the greater of equivalent annual salary or a minimum of £10,000) ✅ Childcare Voucher Scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexible Benefits (via Choices platform)
- Virtual GP access for expert medical advice (video/phone consultations)
- Financial wellbeing support (e.g., Salary Finance for early pay access)
- Personalised benefits, including:
- Dental insurance
- Dining cards
- Tech discounts
- Gym memberships
- MiDeals retail/high-street discounts (access to thousands of retailers)
- Mitie Stars recognition programme with monthly cash prizes and an annual £10,000 top prize
- Career progression opportunities via training and development resources
- Speak for Mitie – opportunities to share experiences and contribute to hiring efforts
Why M&S & Mitie?
Since 1987, Mitie’s 80,000+ employees have been driving success across globally recognised facilities, banking, government, healthcare, and education sectors.
Join our diverse, inclusive team where your contributions make a real difference.
Ready to help design a safer, more inclusive retail future? Take Your Marks and apply today:
🚀 Apply Now [Insert Link]
"Our market-leading flexible benefits scheme – tailor them to your life, your way."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills