Rendall & Rittner
Security Officer
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Security Officer
Role: Security Officer Company: Rendall & Rittner Location: White City Living (West London) Salary: £26,475
About the Role
You’ll join the frontline team at White City Living, a premier St James development delivering up to 1,465 new homes. This landmark project includes 39,000 sq ft of world-class amenities—think lounges, cinemas, pools, and a Health Club with virtual golf—offering a premium, hospitality-led environment; residents enjoy close proximity to White City and Wood Lane Underground stations.
This role demands a polished front-of-house presence combined with vigilant estate security. You’ll ensure safety for residents, guests, and contractors across all areas—from lobbies and leisure spaces to external grounds—as well as deliver a seamless, welcoming experience. Critical skills include calm authority, exceptional people skills, and an unwavering attention to detail.
Role Expectations
Provide a visible, reassuring security presence with a relentless focus on safety. Your responsibilities include:
- Managing access control, monitoring CCTV, conducting patrols, and responding to incidents with professionalism and care.
- Collaborating closely with the concierge team and estate operations to uphold security while fostering a warm, service-driven environment.
- Operate within a shift pattern of 4 days on (10:00–22:00) and 4 days off.
What Success Looks Like
Successful candidates will ensure:
- Residents and guests feel safe, welcomed and well looked after at all times.
- All entries are authorised, maintaining vigilance and balancing firmness with tact.
- Incidents and near misses are handled swiftly, documented accurately and escalated when necessary.
- Proactive patrols effortlessly reduce hazards, false alarms and service disruptions.
- Clear handovers and daily reports keep colleagues and managers fully informed.
- Exceptional teamwork with concierge, contractors and estate teams during peak activity.
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Daily Tasks
- Managing access control, visitor registration, issuing passes and maintaining logs.
- Conducting regular patrols across all buildings and common areas.
- Monitoring CCTV and security systems while responding to alarms and suspicious activities.
- Handling incidents and emergencies, supporting evacuations, and coordinating with emergency services as needed.
- Writing thorough incident reports, maintaining occurrence books and delivering clear daily handovers.
- Assisting concierge with resident enquiries and ensuring accurate control of contractor access.
Ideal Candidate
You should possess:
- A calm confidence under pressure, ensuring quick, decisive yet friendly communication.
- Professionalism in appearance, communication standards and consistency.
- Strong teamwork spirit with the ability to work both independently and under procedures.
- Tech-savviness familiar with security systems and an eagerness to evolve with tools.
- A suitable shift pattern (10:00–22:00, 4 on/4 off) that aligns with your dedication and lifestyle.
Preferred Experience
- Security experience in luxury residential, hotel or corporate environments.
- SIA Door Supervisor or Security Guarding licence with familiarity with access control and CCTV.
- Background in incident reporting, daily logs, and effective handovers.
- Understanding of fire safety procedures, panel checks and evacuation logistics.
- First aid awareness or certification with ability to engage with emergency services.
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Benefits
- 16 days holiday + bank holidays.
- Immediate pension scheme enrollment via Rendall & Rittner.
- Employee Assistance Program (family, health, financial and workplace support).
- Employee referral scheme for rewards.
- Fully paid team uniform (with ongoing updates as part of succession).
- Comprehensive training and development funding.
- Access to exclusive discounts across travel, retail, fitness, and entertainment.
About Rendall & Rittner
As one of the UK’s most reputable residential leasehold property management companies, we oversee 90,000+ homes nationwide. Founded in 1990, our mission persists: professionalism, transparency, and customer-centric property solutions.
Regarded as a leading achievement firm, Rendall & Rittner achieves Investors in People Platinum recognition, RICS regulation, FCA legislative adherence and industry accolades such as Property Manager of the Year and Managing Agent of the Year.
We embrace a culture of people-first and tech-driven growth, constantly improving through investment in our teams, systems, and processes.
Our Hiring Process
- Initial discussion with our talent team.
- Practical and situational interview focusing on:
- Customer service excellence.
- Situational judgement in incident management scenarios.
- Familiarity with access control, CCTV, and report writing.
We aim to conclude the process within two to three weeks, communicating transparently at every step.
Expression of Interest
Apply with your CV.
Important Requirements:
- Candidates must be eligible to live and work in the UK (proof of eligibility required).
- Position is subject to a valid DBS check.
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