Mitie Cleaning & Hygiene Services
Security Officer
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Relief Security Officer (Day & Night) – Critical Garda/Door Supervision SIA Licensing Required
Mission
Better places, thriving communities.
Job Overview
THIS IS A RELIEF OFFICER POSITION (AVAILABLE DAY & NIGHT).
The relief security officer will protect customers' property, people, and/or assets by adhering strictly to the site’s published Assignment Instructions (AI’s), any updates, and contractual obligations. This role ensures service excellence, achieving and exceeding Key Performance Indicators (KPIs) to maintain customer retention. Continuous professional development is encouraged through mandatory training.
Main Responsibilities
🛡️ Operations & Compliance
- Strict adherence to policies: Ensure compliance with all policies, UK Law, and regulatory requirements as directed by the Security Account Manager.
- AI Execution: Fully complete all site tasks as defined in the Assignment Instructions (AI’s), staying updated with any changes.
- Proactive & Practical Approach: Suggest constructive amendments to improve current service levels based on AI revisions.
- Licensing: Maintain valid SIA licensing for both Security Guarding (front-line licence) and CCTV PSS (door supervision licence) at all times. Additional contract-specific training required.
🔒 Legal & Safety Obligations
- Abide by all statutory legislation, health & safety protocols, and security operations policies.
- Follow instructions decisively and without unnecessary delays.
- Work in an organised, methodical, and level-headed manner.
📚 Training & Development
- Complete mandatory competency training requirements.
- Initiate further professional development as instructed by the Security Account Manager.
- Utilise technology to meet KPIs and expand skillsets.
- Renew licensing 16 weeks before expiry to avoid service disruptions.
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🚧 Security & Incident Response
- Proactive Hazard Reporting: Immediately report Health & Safety hazards and potential threats.
- Situational Awareness: Remain alert to changes in the environment to minimise disruption, loss, or damage risks.
- Escalation: Take appropriate action if situations become threatening, involving others as needed.
- Emotional Resilience: Maintain professional conduct in challenging scenarios.
- Incident Documentation: Produce accurate, detailed notebook entries post-incident to feed into Incident Reports.
What We Require
- Previous Security Experience (desirable but not mandatory).
- Valid SIA Licence (must be current on assignment start).
- SC Clearance (desirable).
Why Join Us?
Discover flexible benefits tailored to your lifestyle through our market-leading Choices platform.
Wellbeing Support
- Mitie Virtual GP – Access medical advice via videos/phone from home (including household coverage).
- Financial Wellbeing – through Salary Finance, you can access up to 50% of earned pay before payday. Also includes competitive loans.
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Personal Discounts
- MiDeals: High-street discounts on retail, gyms, and more.
- Cycle-to-Work:discounted bike schemes.
- Financial Rewards: Affordable tech purchases, dining cards, coffee clubs, and travel discounts.
Financial Security
- Life Cover: Pays up to the equivalent of one-year salary (min £10,000) for survivors.
- Save-as-you-Earn (SAYE):Salary sacrifice plan.
- Mitie Matching Share Plan: Earn shares based on company performance (free shares possible).
Recognition & Reward
- Mitie Stars Award – Quarterly cash prizes + £10,000 year-end prize for standout employees.
Career Growth
- Diverse Training Programs: Actively support skill development with flexible learning resources.
Culture & Values
- Inclusion & Accessibility: Mitie is committed to a diverse and inclusive recruitment process. If costs result due to a disability/long-term condition (e.g. anxiety, autism, hearing impairment, mobility), please email for reasonable adjustments: [corrected removed, but note for user to follow Mitie’s direct contact link].
About Mitie
Since 1987, Mitie has empowered 80,000+ employees worldwide to maintain businesses spanning global corporations, critical government sites, hospitals, and schools. Join our diverse, mission-driven team—where strong teams build extraordinary workplaces.
Apply Now | Share Your Mitie Story "Together our diversity makes us stronger."
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