Mitie Cleaning & Hygiene Services
Security Officer
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Retail Security Officer – M&S
Join M&S as a Security Officer in Southampton and contribute to creating safe, welcoming, and thriving communities.
Location & Salary
- M&S West Quay 23 Harbour Parade, Southampton, SO15 1QB
- Salary: £13.96 per hour
- Hours: Guaranteed 40+ per week
About the Role
This role is for confident, customer-focused individuals who thrive under pressure, lead professionally, and take pride in balancing great service with security. You’ll be a visible, approachable presence ensuring:
- A welcoming environment for customers and colleagues
- The safety of stores, people, and products
- Professional, responsive support in a fast-paced retail environment
Responsibilities
Customer Excellence
- Create a friendly open-door culture in-store
- Support customers and colleagues with proactive, professional service
Security & Risk Management
- Prevent loss, handle incidents, and identify risks
- Ensure safe working practices
- Protect store assets and reputation
Technology & Teamwork
- Operate digital systems: mobile reporting, body-worn cameras
- Collaborate closely with staff to uphold store standards
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Adaptability & Leadership
- Respond confidently in pressure situations
- demonstrate quick decision-making
- Align flexibility with business demands
Requirements
- Preferred/Desirable:
- Prior security experience
- SIA license (company-funded training for eligible candidates)
- Essential:
- Strong verbal communication
- Professional, level headed demeanour
- Customer service mindset and situational awareness
- Clear security awareness (new recruits receive training)
- This position requires:
- Five years checkable UK work history
- Ability to stand/walk for extended periods (i.e. and qualify as security)
Key Attributes
- Dependability under pressure
- Approachable professionalism
- Decision-making with a strong sense of responsibility
- Willingness to engage with diverse groups (including customers with disabilities)
Benefits
- £13.96/hour + 20% colleague discount after qualification
- Share Incentive Plan and Save As You Earn (SAYE)
- Company-funded SIA license upgrades for eligible candidates
- Cycle to Work Scheme
- Life assurance (£10k coverage minimum)
- Childcare voucher scheme
- Online GP & health resources
- Mitie’s مقابل coherentity:
- Discounted access to gyms, retailers, etc (MiDeals platform)
- Flexible assistance through salary finance (loans & payday advance)
- Training & career progression.
- Recognition schemes: Mitchell Stars (monthly/prizes) + team performance incentives.
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Company Vision
: A whitelabel succinct summary of Mitie’s 80,000 global community Mitie has for 30 years contributed to world-class facilities across UK industry: banking, critical services, healthcare, and education. We prioritize diversity, inclusivity in recruitment and a flexible work culture—join our vibrant mission to deliver exceptional service.
Why Mitie?
- Build your skillset with targeted training and career partnerships
- Access real associates’ testimonial/videos on workplace values via our recruitment portal
- Be part of a community that actively acts to keep people supported
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