Mitie Cleaning & Hygiene Services
Security Officer
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Security Guarding/Door Supervision Safety Advisor/CCTV Operator
Better places, thriving communities.
Job Overview
To protect our customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI) and any subsequent changes. Successfully delivering results that meet and/or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the client while ensuring contract retention through full responsibility and accountability.
Self-directed development and continuous learning through additional training.
Main Duties
Operations
- Ensure adherence to all company policies, relevant legislative/regulatory requirements, and UK Law as directed by a Security Account Manager.
- Fully and satisfactorily complete all tasks and duties defined within the site’s Assignment Instructions (AI).
- Proactively review and familiarise yourself with updated Assignment Instructions, offering suggestions for service improvements or enhancements.
- Meet licensing requirements:
- Obtain and wear an SIA-approved front-line licence (either Security Guarding or Door Supervision) while on duty.
- Hold a CCTV Public Space Surveillance (PSS) licence (contractually mandatory).
- Complete additional contractually obligated training courses.
- Comply with legal obligations, safety guidelines, and company procedures without unnecessarily questioning authority.
- Operate in an organized, systematic, and methodological manner.
Training
- Complete all mandatory competency training.
- Actively pursue additional training to ensure continuous self-development as instructed.
- Utilise technology to meet objectives and foster job expertise through continuous professional development.
- Ensure licence renewal no later than 16 weeks before expiry.
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Security & Health & Safety
- Identify and immediately report any Health & Safety hazards or potential risks.
- Remain vigilant for threats or workplace changes, taking appropriate action to prevent disruption, loss, or damage.
- Exercise common sense and initiative: if a situation escalates, escalate involvement if necessary.
- Maintain professional conduct, even in difficult or challenging encounters.
- Record detailed incident notes promptly to support the Incident Report process.
- Stick to scheduled checkpoints and demonstrate commitment to Mitie and the client.
- Perform check calls at allocated times as specified in the Assignment Instructions (AI).
- Contact emergency services and the Communications centre for all incident reporting.
What We Are Looking For
- Previous Security Experience (advantageous but not mandatory)
- Valid SIA Licence (Security Guarding or Door Supervision – CCTV is required in accordance with the client’s role)
- Security Cleared (SC) is desirable
Our benefits package is designed to support your flexibility and lifestyle needs.
Health & Wellbeing
- Access to a virtual general practitioner (GP) service – consult live by phone or video, without visiting a clinic.
Financial Wellbeing
- Salary Finance: Access part of your earned pay up to 50% before payday for a fee or apply for competitive loans.
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Personalised Benefits
- Access to a Choices platform to tailor benefits to suit you, including:
- Dental insurance
- Dining cards
- Coffee subscriptions
- Tech product discounts
Retail & Discounts
- MiDeals: offers discounts on high street retail, gym memberships, and more.
Employee Commitments & Perks
- Cycle-to-work scheme for sustainable travel options.
- Life Insurance Cover: For you, the greater of your annual salary or a minimum of £10,000.
- Save-as-you-earn plan for financial savings.
- Mitie Share Plan: Employee-matching scheme that may include earning free shares in Mitie.
Employee Recognition
- Mitie Stars: monthly and annual awards with prizes, including a £10,000 top prize.
Training & Career Development
- Diverse training opportunities and learning resources.
- No compulsory transition: opportunities to remain within the Mitie family by changing roles.
About Mitie
We are the UK’s leading facilities management and professional services company (over 80,000 employees worldwide since 1987) and maintain critical markets across:
- Banking
- Government
- Hospitals
- Schools
Mission: Together, our diversity makes us stronger.
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We are committed to inclusion and accessibility. If you have a disability or long-term condition or require support during recruitment (e.g., **dyslexia, anxiety, autism, mobility issues, hearing loss), we can make reasonable adjustments. Contact us by emailing: [ INSERT EMAIL ].
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