Mitie Cleaning & Hygiene Services
Security Officer
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Security Officer
Retail Security Officer – Marks & Spencer
📍 Location
M&S Maidenhead, 60 High Street, Maidenhead, SL6 1PY
💰 Compensation & Hours
- Hourly wage: £13.96 per hour
- Guaranteed: 40+ hours per week
About the Role
Join Marks & Spencer as a Retail Security Officer. You’ll create a safe, welcoming environment for our customers and colleagues—not just ensuring security, but also delivering exceptional service. This role requires confidence, exceptional customer focus, and the ability to keep a calm, professional demeanour in fast-paced retail settings.
You’ll embody what security truly means at M&S—calm leadership under pressure, attentive service, and an unwavering commitment to keeping people and premises safe.
Key aspects of the role:
- Building trust with both customers and colleagues through professionalism.
- Enhancing the store experience by providing genuine customer support.
- Protecting assets, detecting threats, and responding effectively to incidents or emergencies.
- Interacting seamlessly with dominant store technologies (body-worn cameras, digital reporting systems).
- Adapting quickly to dynamic environments, always acting with composure.
Core Responsibilities
Customer & Colleague Engagement
- Create a welcoming atmosphere by engaging warmly with shoppers from the moment they enter.
- Offer helpful, attentive service to customers and colleagues, acting as a professional steward to the store experience.
Safety & Security
- Prevent shrinkage (loss) and theft through vigilant monitoring and proactive intervention.
- Respond swiftly to incidents (potential theft, customer disputes, emergencies).
- Emergency preparedness: Participate in safety drills, adhere to emergency protocols, and assist in secure evacuations.
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Technological & Procedural
- Utilise mobile reporting systems and body-worn cameras to document incidents objectively.
- Ensure full compliance with store safes and access systems.
Team Contribution
- Foster a supportive, positive atmosphere among staff and shoppers.
- Collaborate with other stores, security networks, or external law enforcement as needed.
Flexibility & Professionalism
- Exceed expectations: Your actions daily set the tone for store standards.
- Al environment demands: Be ready to pivot swiftly as a multifaceted support presence.
Requirements
Essential
- Customer service/chaired interaction with excellent communication skills.
- Ability to stay professional, calm, and decisive under pressure.
- Professional presence with emotional intelligence and keen situational awareness.
Preferences
- Previous service in retail or security (for context).
- A valid SIA licence (desirable but adaptable during recruitment if you train right away).
Selection Criteria
✅ 5 years of uninterrupted UK employment (checkable history required).
Benefits Package
Join the iconic retail brand Marks & Spencer and unlock a strong compensation package, including:
Financial Support
- £13.96/hour base salary
- 20% colleague discount (available after qualifying period)
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Growth & Protection
- Funded SIA licence renewal
- Workplace life assurance (equivalent to salary or a minimum £10k coverage)
- Share reward schemes and Save As You Earn
Wellbeing & Lifestyle perks
- MiDeals Discounts: Access thousands of retailers, gyms, and digital deals through Choices platform (£ branch yoga, coffee points, tech discounts)
Flexibility & Additional Support
- Cycle-to-work scheme
- MiDeals+ (parker discounts, cooking subscription)
- Salary Finance credit scheme: Early pay (50% of earned wage) with price protection.
Recognition and Development
- Mitie Response pillars: Staff receive ‘Mitie Stars’ for outstanding contributions (prize pool: £10,000 winner!)
- Career advancing training programs and professional development at Mitie.
Our Commitment
Mitie is the UK’s largest facility and property services provider, building upon our legacy since 1987 by investing in diversity, inclusion and operational excellence.
We welcome candidates from all backgrounds, including those needing adjustments/differences for accessibility during recruitment. To discuss this, contact us by email.
Ready to Apply?
TakeY Your Marks in the M&S family today by visiting our application site.
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