Carlisle Support Services
Security Officer
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Job Introduction
We have an exciting opportunity for DS Licensed Security Officers to join our team at Royal Hospital Chelsea. Working as the front of house officer for our new visitor Centre located in the stable yard of the Royal Hospital Chelsea.
The Benefits
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Excellent hourly pay rate
Our Client
The Royal Hospital Chelsea is an Old Soldiers' retirement home and nursing home for some 300 veterans of the British Army. Founded as an almshouse, the ancient sense of the word "hospital", it is a 66-acre site located on Royal Hospital Road in Chelsea, London. It is an independent charity and relies partly upon donations to cover day-to-day running costs to provide care and accommodation for veterans.
We are looking for professional Security Officers to work in the Visitor Centre in this vibrant environment. The ideal candidate will have a strong understanding and awareness of site security operations, excellent communication skills, and a passion for helping others.
Purpose of the Role
This role is to work as part of the day shift core security team. You will be based at the main entrance of the Soane Stable Yard. Your role is meeting and greeting all visitors coming into the stable yard, to ensure that all visitors to the stable yard are directed to the Visitor Centre, Post Office, or café, and access the site via the correct entrance. The main priorities of the role are access control, customer service, general inquiries, alarm response, unlock and lockup duties, general health and safety, and ensuring the safety of the public, residents, and staff on site. When necessary, respond to enquiries from members of the public, staff and residents politely, helpfully and confidently.
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As a visitor and security officer, all officers must be customer service focused, polite and professional at all times.
The role is a static position working a 09:00 – 17:00 shift on a 3 days on/3 days off Rota. Work will be external in all weather conditions, and you will report to the Team Leader.
Is this you?
- Previous experience in a relevant role.
- Proficient in IT skills (Microsoft Office Suite).
- Ability to deliver excellent customer service.
- Ability to think and act quickly in emergencies or under pressure.
- Have the ability to deliver succinct and clear verbal and written reports where necessary.
- Maintain a high standard of personal presentation.
- Demonstrate reliability, including the ability to deliver high.
- Ability to work as part of a team.
- Able to deal calmly and confidently with the public.
- Understanding of the principles of equality and diversity in relation to visitors’ needs.
- Awareness of Action Counters Terrorism (ACT), SCaN, and HOT protocols.
Key Responsibilities
- To be alert to potential threats or hazards and report any serious incidents to the day Team Leader.
- Follow emergency and evacuation procedures.
- Ensure all visitors are directed correctly.
- Carry out periodic patrols of the Visitor Centre.
- Monitor and respond to intruder/access/fire alarms within the Visitor Centre.
- Prevent the admittance of unauthorised persons.
- Report damage to property or buildings that compromise security.
- Remain vigilant to activity on the site to ensure risks are minimised through prompt action, end-to-end investigation and reporting.
- Investigate suspicious persons or vehicles immediately.
- Investigate alarm activations as per site procedures.
- Receive, direct, and escort emergency services and agencies.
- Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
- Any further additional reasonable duties as requested.
Essential
- SIA DS License.
- Complete an accredited First Aid at Work training course and provide first aid in accordance with the training provided.
- Customer service skills.
- Punctual.
- Smart and courteous at all times.
- Passion for providing good customer service.
- Excellent communication skills.
- Strong awareness of security procedures.
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Desirable
- SIA CCTV license.
- Full Driving license.
What We’ll Give You
- The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career, and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.
- We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people.
- We’re also committed to providing ways to enhance the health, well-being, and quality of life for all our colleagues.
About Us
- We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
- We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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